Regional Administrator - Pest Control

Job Description

Job Description

Description:

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

The Aruza Regional Admin will plan, coordinate, and oversee routing, scheduling, and monitoring efficiency for our technicians. Regional Administrator will be a main point of contact for any sort of adjustment in an ever changing environment. Admin are responsible for communicating with customers to ensure services are completed and requested follow up appointments are made. Admin will assist in routine reporting for the Branch Manager and Vice President of Operations to stay on top of branch functions.

Shift Schedule: M-F 10am-7pm (Monday - Thursday in Office, Friday remote)

Primary areas of Responsibilities:

• Conduct welcome calls for new customers to confirm important details such as service frequency, billing, re-services, and contract length. Answer any remaining questions regarding their service/plan to ensure a seamless onboarding experience. If there are issues beyond the admins knowledge, forward to the assigned specialist or other appropriate staff per escalation protocols
• Provide vital administrative support to D2D and OSP sales representatives. Assisting with account setup, scheduling initial appointments, and informing sales representatives of rescheduled/canceled appointments
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments within CRM system
• Ensures upcoming routes are full by scheduling from the job pool or other necessary adjustments
• Monitor and maintain incomplete service orders on schedule
• Works with various members of the operations team on routing and pre-planning the following month’s schedule
• Modifying service orders and daily schedules to meet the demands of a dynamic service atmosphere
• Perform audits on new accounts to verify contract, payment, and subscription information. These reports may include a follow-up contact made to customers regarding their accounts
• Optimizing the day to day schedule to maximize efficiency
• Reschedules in the event of a technician absence while communicating with the customers
• Communicates with operation staff via the Tech Hotline and appropriate chats
• Providing reports to the appropriate managers at the requested frequency
• Participating in training sessions, meetings, skill building, and professional development classes including attending Admin meetings to continually develop routing techniques through collaborative team effort and attending the Admin developmental meeting as scheduled
• Performs other related duties as assigned

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate/participate in effective meetings, motivate peer team members to produce results with tight timeframes while simultaneously managing evolving schedules
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout new setups, scheduling, and customer experience
• Leads with courage - Provides a culture of accountability
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve efficiency/service goals. 1+ year experience with CRM preferred
• High level of written, verbal, and interpersonal skills
• Ability to implement and uphold customer experience standards
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure, goal-driven situations
• Comprehensive knowledge of a safe work environment

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.