Employee Concierge-Call Representative- Dept. 400
Job Description
Job Description
Job Title: Employee Concierge-Call Representative
Job Type: Full-time
Position Summary:
The Employee Concierge-Call Representative is responsible for providing prompt, professional service to clients, ensuring smooth department operations. The role involves handling client orders, tracking, and resolving issues, as well as supporting managers with various tasks related to communication and organization.
Key Responsibilities:
Process orders received via fax, mail, and phone
Provide order status updates and tracking information to clients
Handle customer inquiries and assist with returns and credit memos
Maintain accurate client records and documentation in the CRM system
Act as a backup switchboard operator when necessary
Follow company policies and procedures to ensure accuracy and customer satisfaction
Education & Experience:
High school diploma or GED required
1-3 years of customer support or sales support experience, or equivalent
Skills & Experience:
Proficiency in Microsoft Office Suite
Strong organizational, time management, and communication skills
Excellent customer service skills, both over the phone and in person
Ability to multi-task, prioritize, and work efficiently under pressure
Core Competencies:
Creativity: Ability to generate new ideas and solutions
Perspective: Broader view on issues and challenges
Teamwork: Collaborative and supportive in team environments
Communication: Clear and concise in verbal and written communication
Decision-Making: Timely and accurate decision-making under pressure
Humility: Acknowledging mistakes and seeking solutions
Physical Demands:
Ability to sit, stand, and walk for extended periods
Occasional lifting of items up to 25 lbs
Visual abilities for near and far distances
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