Inside Sales Rep - Customer Care

Great company. Great people. Great opportunities.

Attention: This position is not a remote role. You must reside in or near Charlotte Metro area; as this role requires you to report in person at Charlotte Corporate office.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

United Rentals is offering an excellent opportunity for career-minded Inside Sales Representatives who are ready to grow their career to the next level. To facilitate top rate service to our customers, we are seeking to build a team of knowledgeable sales and service oriented Inside Sales Representatives.

What you'll do:

• Create a positive and consistent customer service experience

• Process rental quotations, reservations, and contracts in compliance with the company policies

• Accurately capture all information (required or additional) pertaining to a complete reservation

• Communicate to a customer any terms/conditions applying to a request

• Accurate use of United Rentals computer systems including, but not limited to, Reservation, Phone Log, and quote function

• Identify and qualify an equipment request to ensure it will suite the customer's requirements

• Negotiate prices on equipment rentals in accordance with pricing policies and procedures

• Coordinate with all inside and outside branch staff to ensure customer satisfaction

Requirements:

• High School Diploma or equivalent required, Bachelor's degree preferred

• Strong customer service orientation

• Sale experience preferred

• Strong teamwork and interpersonal skills

• Independent worker and self-started with strong self-imposed structure

• Multi-tasking and organizational skills

• Strong sense of urgency

• Must have clear and pleasant phone demeanor

• Excellent oral and written communication skills

• Proficient in Microsoft applications-Word, Excel, Access ,Email and SURI

• Knowledge of overall construction industry

• Flexibility and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations.

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.