Medical Office Assistant
Job Description
Job Description
Insight Global is hiring a Medical Office Assistant for a large healthcare system that we support in Asheville, NC . This person will be supporting an outpatient Plastics and Reconstruction Clinic . The hours of this clinic are Monday through Friday 8-5. (No weekends, no holidays!)
Overview
We are seeking an organized and customer-focused Medical Office Assistant to join the team. This role is essential in creating a welcoming environment for patients and ensuring smooth front desk operations. The ideal candidate will have experience in patient-facing roles, strong communication skills, and the ability to manage multiple tasks in a fast-paced setting.
Key Responsibilities
- Phone Management: Answer incoming calls promptly, direct calls to appropriate departments, and provide accurate information to patients.
- Patient Check-In/Check-Out: Efficiently manage patient flow by checking patients in and out, verifying insurance details, and collecting necessary documentation.
- Customer Assistance: Serve as the first point of contact for patients, offering guidance, answering questions, and resolving concerns with professionalism.
- Record Maintenance: Maintain accurate and up-to-date patient records in compliance with healthcare regulations.
- Administrative Support: Assist with scheduling appointments, handling referrals, and coordinating prior authorizations when needed.
Required Skills & Experience
- Experience in answering phones and managing front desk operations
- Strong customer service skills
- Ability to check patients in and out efficiently
- Familiarity with healthcare systems and procedures
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