Infrastructure Engineer

job summary:
Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.

What You'll Do

Provide Tier 2 support for contact center applications including NICE Engage, Nexidia Analytics, Alvaria WFM, Verint, and Intradiem.

Troubleshoot issues related to voice & screen recording, media quality, analytics workflows, and platform performance.

Support enterprise infrastructure across servers, networking, storage, virtualization, and cloud services.

Monitor system health, analyze logs, and drive root‑cause investigations.

Partner with voice, networking, security, and application teams to resolve cross‑platform issues.

Assist with upgrades, maintenance windows, patching, and environment lifecycle tasks.

Document procedures, FAQs, and troubleshooting guides for broader support teams.

Participate in a on‑call rotation for priority production issues (shared across the team).

#LI-KM3

location: Charlotte, North Carolina
job type: Contract
salary: $64.53 - 69.53 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

What You'll Do

• Provide Tier 2 support for contact center applications including NICE Engage, Nexidia Analytics, Alvaria WFM, Verint, and Intradiem.
• Troubleshoot issues related to voice & screen recording, media quality, analytics workflows, and platform performance.
• Support enterprise infrastructure across servers, networking, storage, virtualization, and cloud services.
• Monitor system health, analyze logs, and drive root‑cause investigations.
• Partner with voice, networking, security, and application teams to resolve cross‑platform issues.
• Assist with upgrades, maintenance windows, patching, and environment lifecycle tasks.
• Document procedures, FAQs, and troubleshooting guides for broader support teams.
• Participate in a on‑call rotation for priority production issues (shared across the team).

qualifications:
NICE Engage, Nexidia Analytics, Alvaria WFM, Verint, and Intradiem.

Troubleshoot issues related to voice & screen recording, media quality, analytics workflows, and platform performance.

Experience supporting enterprise infrastructure (Windows/Linux, networking fundamentals).

Strong troubleshooting skills and comfort working in complex, multi‑system environments.

Familiarity with scripting/automation (PowerShell, Python, Ansible).

Excellent communication skills and ability to collaborate across technical teams.

Ability to navigate fast‑paced operational workloads with shifting priorities.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.