Customer Care Representative
- Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
- Must be able to schedule patient appointment under guidelines of administration
- Must be able to problem solve and have critical thinking skills
- Must be able to explain policy and procedures to patients and staff
- Must be able to interview patient to obtain personal and financial information
- Must be able to understand and maintain patient confidentiality
- Utilize PMG System:
- Schedule patient appointments
- Update patient demographics & Insurance
- Register new patients
- Query for patient financial records
- Must be able to provide referral information to the appropriate departments and staff
- Must be able to complete basic patient assessments prior to transferring patients to the triage department
- Perform other duties as assigned
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
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