Guest Services Coordinator at Magnolia House Foundation, Inc.

Job Description

Job Description

The Historic Magnolia House , a Green Book Hotel located in Greensboro NC, housed African American writers, actors, athletes and musicians as they traveled south during the Jim Crow era.

· Listed on the National Register of Historic Places, this former motel was recognized and starred in 6 editions of The Green Book as a highly recommended place to stay for Negro travelers in North Carolina.

· Of the 300+ Green Book sites in the state of North Carolina, we are 1 of 4 open in its historic context.

· Identified as a “Distinctive Destination” by the National Trust for Historic Preservation

Within these walls embeds memories of James Brown playing in the street with neighborhood children, Joe Tex signing autographs on the front porch and moments captured with Ike & Tina Turner, Ray Charles, James Brown, James Baldwin, Sam Cooke, Jackie Robinson to name a few.

Position Title:

Guest Services Coordinator for The Inn @ Magnolia House

Brief description

The Historic Magnolia House is currently searching for the best and brightest in the customer service industry to fill our Guest Services Coordinator Role. Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Guest Services Coordinator, you'll have many opportunities to brighten someone's day.

As a Guest Services Coordinator, you will

· Greet guests and complete the registration process to include, but not limited to, inputting, and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her

· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

· Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner

· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

· Receive, input, retrieve and relay messages to guests

Fundamentals

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

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