Implementation Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

Core Job Duties

• Lead new customers through isolved implementations, ensuring their payroll and HR business processes are set up effectively.
• Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.
• Escalate potential issues early to resolve without affecting implementation timeline.
• Prepare customers for post-implementation self-sufficiency by delivering isolved system training as part of the Implementation process.
• Contribute to the evolution and improvement of the Payroll Implementation process and how we can more efficiently meet the needs of the customer.
• Builds solution, customer and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
• Oversee and enforce company and departmental policies,
• Manage performance of Implementation project team members to ensure the highest success

Minimum Qualifications

• Functional Business Process experience in Payroll (min 3 years), with payroll tax experience
• Software implementation experience
• Fluent English is a must
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills
• Passion for customer satisfaction
• Some travel may be required

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit .

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.