Spa & Swim Spa Sales Consultant (Durham)

Job Description

Job Description

At Epic Hot Tubs & Swim Spas, we help people transform their backyards into spaces for relaxation, wellness, and connection. As our company continues to grow across North Carolina, we are looking for driven sales professionals who want to be part of a team that values integrity, hard work, and customer success. If you enjoy helping people, take pride in delivering great experiences, and want a role where your effort directly impacts your results, this may be the opportunity you’ve been looking for.

Who Thrives at Epic

The people who thrive at Epic Hot Tubs & Swim Spas are motivated, positive, and take ownership of their results. They understand that great salespeople are not order takers — they are consultants who guide customers toward the right solution.

Successful members of our team are naturally curious about people and enjoy helping customers imagine what their backyard lifestyle could become. They listen first, ask thoughtful questions, and take pride in delivering solutions that truly improve their customers’ lives.

They are disciplined about follow-up, persistent when challenges arise, and committed to doing the right thing even when it would be easier not to. They take responsibility for their pipeline, stay organized in the CRM, and actively look for opportunities to generate referrals and build long-term relationships.

Most importantly, they believe in our values. They work hard, enjoy life outside of work, support their teammates, and represent the Epic brand with integrity both inside and outside the store.

Responsibilities

Customer Experience

• Welcome and engage customers in the showroom, online, and by phone.
• Consult with customers to understand their goals, lifestyle, and backyard space.
• Educate customers on hot tubs, swim spas, wellness benefits, and product features.
• Help customers envision and design the ideal backyard spa experience.

Sales Process Management

• Manage the full sales process from first conversation through delivery coordination.
• Prepare estimates, proposals, and invoices for customers.
• Follow up with prospects consistently to answer questions and move opportunities forward.
• Maintain a healthy pipeline of active prospects in the CRM.

Lead Generation & Outreach

• Conduct daily outreach to prospects through calls, messages, and follow-ups.
• Reconnect with past prospects and previous customers to generate new opportunities.
• Ask satisfied customers for referrals and testimonials.
• Develop new opportunities through networking and community engagement.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person