Dental Receptionist Apprenticeship (Customer Service) - Durham
- Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
- Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
- Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
- Booking and amending appointments, answering the phone, updating patient records.
- To answer the telephone promptly and in the prescribed manner.
- Ensure that the answer machine messages are switched on and off at the relevant times of the day.
- Check the telephone for messages that may have been left and return the calls as required.
- Ensure the reception emails are checked frequently and all emails responded to.
- Accurately update and protect patient information including on the patient electronic database.
- Book next appointments before the patient leaves the practice.
- Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
- Ensure that the appointment system is efficient and accurate.
- Ensure the appointments books are kept full as possible.
- Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
- Accessing sensitive information whilst always maintaining patient confidentiality.
- Ensuring patients are aware of the dental services and products we offer.
- Build and nurture great working relationships with the Clinical team and Practice team.
- Be actively involved in the smooth running of the practice by working well with the practice team.
- Work at other practice locations from time to time as required.
- Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
- Keep the reception area and waiting room clean and tidy.
- Record lab work back when returned to the practice from the lab.
- Send out ‘Failed to attend’ letters the same day to the relevant patients.
- Record and send out patient recalls.
- Manage open courses as directed by the Practice Manager.
- Organise stock supplies and control for reception.
- Remove safely any hazards from the waiting area (e.g., stock deliveries).
- Ensure all relevant forms for NHS and private are completed.
- Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
- Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
- Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
- Attend and participate in practice meetings.
- Communication skills
- IT skills
- Attention to detail
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