Grooming Salon Leader Petsense

Overall Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Essential Duties and Responsibilities (Min 5%)

As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:

Maintain regular and predictable attendance.

Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

Take the initiative to support selling initiatives (TEAM):

Thank the Customer

Engage with the customer and/or pet

Advise products or services

Make it Memorable

Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Salon Leader be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice:

Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits

Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills

Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan

Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more

Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics

Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques

Safe Pet Handling

Demonstrating Professionalism

Equipment Handling and Maintenance

Ensures the safety and well-being of animals

Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.

Practice Safety and Sanitization protocols

Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.

Maintains records of all pet clients to include services provided and vaccination records.

Operate computer as needed.

Recovery of store, if needed.

Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required

Complete all documentation associated with any of the above job duties

Enforce and follow all salon policies and procedures.

May also be required to perform other duties as assigned.

Required Qualifications

Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

High Demand IT Specialized Skills

Platform Knowledge

Preferred knowledge, skills or abilities

Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps

Communicate effectively with Associates and customers

Display compassion with animals and treat them accordingly

Exhibit attention to detail

Read, write and count to accurately complete all documentation

Problem solving skills

Basic computer skills

Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

Working environment is favorable, generally working inside with moderate noise.

Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Exposure to wet conditions, particularly when bathing dogs.

Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

Exposure to cats and dogs of all sizes, breeds, and temperaments.

Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

This position is non-sedentary.

It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.

Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

Ability to utilize grooming instruments including shears and dryers.

Ability to occasionally lift or reach merchandise overhead.

Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

Ability to read, write, and count accurately to complete all documentation.

Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

Nearest Major Market: Raleigh