Sales Support Team Member

Job Description

Job Description

Job Purpose Summary:

The Sales Support Team Member helps maintain and expand Joe Van Gogh’s wholesale relationships. This position visits customer accounts, assists with deliveries, and helps with grocery demos. It requires a fluid work schedule and must address immediate issues/concerns that come up during the workweek.

Responsibilities

• Assists in facilitation of wholesale customer onboarding process by training on site, building rapport with account leadership, and troubleshooting issues with equipment.

• Schedules and completes regular on-site visits; documents equipment specs and condition, product quality, use of branded materials, and other details in CRM.

• Brainstorms and tests strategies to build internal sales of seasonal coffees and allied products, highlight new product releases, and encourage training participation.

• Works with Sales Team to create wholesale program structures to improve efficiency and performance metrics to track progress of Joe Van Gogh’s wholesale strategy.

• Act as a liaison for customers in our growing ecosystem.

• Sales Support Team Member is encouraged to think outside the box and be innovative with what businesses may be interested in carrying Joe Van Gogh products.

• Help coordinate and participate in grocery demos.

• Assist with deliveries.

Job Requirements

• 36 – 40 hours per week.
• Exceptional interpersonal and customer service skills.
• Demonstrated ability to communicate and collaborate effectively.
• 1+ years of specialty coffee experience.
• Strong motivation and ability to work independently.
• Demonstrated teaching ability, passion for helping others learn.
• Time management skills and flexibility in prioritization.
• Criminal background check as required by JVG’s institutional partners.
• Ability to work weekends and on call.
• Some out-of-town travel required.
• Reliable transportation and a valid NC Driver’s License.
• Prolonged, frequent ingestion of coffee and tea.
• Prolonged periods of time on feet.
• Ability to lift 50+ pounds.
• Requires significant driving to and from customers’ accounts.

The ideal candidate should have the below characteristics:

• Excels in Collaborative Environments
• Outgoing
• Flexible
• Willingness to go the extra mile
• Creative Problem Solver
• People person
• Patient
• Innovative
• eagerness to learn the ins and outs of the specialty coffee industry.

*Please note this position prohibits the wearing of perfumes, colognes, or fragrances.

*All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.