Community Manager

Reports To : Regional Community Manager

Company Overview: Wellington Advisors is a premier Southeastern Real Estate Firm specializing in third party multi-family Property Management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry-leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients’ assets by operating with the highest level of integrity and transparency, while achieving unique goals. As your chosen management partner, Wellington takes pride in our non-biased ability to extend our professional expertise equally throughout the portfolio.

Job Summary: Wellington Advisors is searching for a motivated and energetic Community Manager who will be empowered to share their skillset, improve the community’s day-to-day on-site operations, and enhance the on-site experience for both residents and prospects.

Benefits:

• Paid Vacation and Sick Leave; Vacation amount increases with tenure
• 11 Paid Holidays
• Birthday - Paid 8 hours
• Volunteer Day - Paid 8 hours
• Employer-Sponsored Medical, Dental, Life Insurance and Disability
• Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance
• 401k Retirement Plan with Employer Match
• Employee Referral Program
• In-house training and professional development opportunities available

Duties and Responsibilities :

• Ensure ownership goals are met through leasing, resident retention, and budget management.
• Provide excellent customer service to community residents, maintaining a high level of resident satisfaction.
• Ensure the office is opened and securely closed on schedule each working day. The office should be clean and welcoming to prospects and residents.
• Knowledge of our community, as well as nearby competitors.
• Make sure the grounds are walked daily and that all model units are ready to show.
• Respond to leads via CRM (customer relationship management), phone, and email, with the goal of converting leads to tours.
• Present different apartment options to prospects, welcoming them to join our community.
• Complete resident files to include all leases, addendums, and other relevant documents.
• Enter prospect and resident information into Yardi and CRM.
• Qualify applicants
• Assist residents in submitting work orders and closing out completed work orders. Follow up with residents to confirm satisfaction once the work is completed.
• Coordinate with Service Manager for turning vacant units.
• Ensure that the mail and rent drop box are checked daily.
• Scan tenant payments into Yardi and update ledger information.
• Ensure all property bills are coded and submitted in a timely manner.
• Submit regularly schedule reports on financial and leasing/occupancy metrics.
• Coordinate major expenses with the Regional Manager.
• Respond to rental verification requests.
• Complete training modules as assigned.
• Follow Fair Housing guidelines when working with prospects and residents.
• Follow safety guidelines in accordance with OSHA and company standards.
• Recertifies residents each year in compliance with NCHFA and HUD Guidelines.
• Enters all unit events and recertification documents in RCRS in accordance with NCHFA guidelines.
• Properly calculates annual Utility Allowances and Max Rent in accordance NCHFA guidelines.

Supervisory Responsibilities:

• Planning, assigning, and directing work for leasing and service staff members.
• Training newly hired staff members on the “Wellington Way.”
• Appraising performance and disciplining employees.
• Addressing complaints and resolving problems.

Education and Experience:

• High School diploma
• Associates or Bachelor’s degree preferred
• A minimum of 2 years’ experience managing a LIHTC community is required.
• Experience in a supervisory role
• Experience with Yardi Software preferred
• CAM, CALP, or Real Estate License preferred
• Driver’s License required

Knowledge, Skills, and Other Abilities:

• Regular attendance and punctuality
• Ability to interact with residents, vendors, and coworkers in a professional manner.
• Ability to work individually or as a team, dealing with different personalities
• Possess strong leadership skills and help motivate the team to take initiative to go above and beyond.
• Creativity skills and ability to prepare and execute resident events, marketing materials, and resident flyers, as needed.
• General administrative skills such as answering phones, emails, etc.
• Time management skills
• Basic math and accounting skills, including understanding and explaining financial reports.
• Microsoft office and Yardi
• Proficiency with mobile apps for daily use on the job
• Knowledge of Landlord-Tenant and Fair Housing Laws
• Ability to work weekends as needed

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and sit, as well as occasionally climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above descriptions of job responsibilities and work environment is only an overview of the Leasing Professional position. It should not be perceived as an exhaustive list of requirements for this position.

Wellington Advisors complies with all state and federal laws when making hiring decisions.