BDC/Internet Sales Manager
Job Description
Job Description
The BDC/Internet Sales Manager plays a crucial role in converting online leads into qualified appointments for the sales team. This position requires excellent communication, organizational, and customer service skills to effectively qualify leads, schedule appointments, and provide a positive customer experience.
Essential Duties and Responsibilities:
Lead Management:
- Respond promptly and professionally to all incoming internet sales leads (website inquiries, email, chat).
- Qualify leads by gathering information about customer needs, vehicle preferences, and budget.
- Research vehicle inventory and provide customers with relevant information.
- Follow up with leads to answer questions and address any concerns.
Appointment Scheduling:
- Schedule appointments for potential customers to meet with sales consultants.
- Confirm appointments with both customers and sales consultants.
- Reschedule appointments as needed and communicate changes effectively.
Customer Service:
- Provide excellent customer service throughout the entire lead-to-appointment process.
- Build rapport with potential customers and answer their questions in a friendly and informative manner.
- Address customer concerns and resolve issues promptly and professionally.
Communication:
- Communicate effectively with sales consultants regarding customer information and appointment schedules.
- Maintain accurate records of all customer interactions and appointments.
- Utilize CRM software to track leads, manage appointments, and analyze performance data.
Administrative Support:
- Assist with other administrative tasks as needed, such as preparing sales materials and maintaining the showroom.
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