Facilities Audio Visual (AV) Technician

Facilities Audio Visual Technician
Location: [Raleigh, NC]
Employment Type: [Full-Time/On-Site]
Pay: $25-28 per hour

Join a team where your technical expertise, customer service excellence, and passion for creating flawless meeting experiences truly matter. We are seeking a Facilities Audio Visual (AV) Technician who will play a key role in supporting and maintaining our AV conference environments. This is a highly visible position that ensures our internal teams, clients, and executive leadership can meet, collaborate, and communicate seamlessly.

About the Role

As a Facilities AV Technician, you will be the on-site expert for all conference room audiovisual systems. You will deliver white-glove support for high-profile meetings, proactively maintain equipment, and troubleshoot issues to keep our AV operations running at the highest standard. Your work will directly impact the success of daily business activities across the organization.

Key Responsibilities

• Provide high-level, white-glove AV support for internal, customer, and executive meetings

• Anticipate AV issues and proactively present solutions to clients

• Demonstrate strong working knowledge of video conferencing services, with emphasis on Webex Board

• Offer technical expertise for deployment and operation of Crestron Flex and Polycom VTC systems

• Partner closely with Events and Facility Management teams to ensure meeting rooms are fully prepared, including cleanliness, temperature, technology function, and readiness

• Review meeting and event setup specifications and ensure proper room configuration

• Coordinate with clients to confirm exact requirements for configurable spaces, including layouts, technology needs, and environmental setup

• Maintain availability of client consumables such as markers, erasers, and tissues

• Uphold established standards for conference room signage, equipment placement, and seating

• Perform electronics troubleshooting to quickly identify and isolate issues

• Respond promptly to client requests and service needs

• Support, maintain, and troubleshoot audio-video systems, media control systems, and associated wiring

• Coordinate with IT by submitting and tracking AV-related support tickets

• Conduct routine and proactive testing of systems before use

• Perform alignment and calibration of audio and video devices

• Communicate and escalate maintenance or repair needs for AV equipment

• Execute regular preventive maintenance, software/firmware updates, and system repairs

• Assist with commissioning and light programming tasks

• Perform additional duties as assigned

Required Qualifications

• 2 years of experience in a client- or customer service–focused environment, ideally in a corporate conference center

• 2+ years of experience using Microsoft Office in a professional setting

• Familiarity with integrated AV systems

• Ability to quickly learn new software

• Comfortable working in a fast-paced environment with shifting priorities

• Professional appearance and demeanor at all times

• Experience in a hotel, corporate conference center, or large enterprise AV environment

Preferred Qualifications

• Bachelor’s degree with 2+ years of relevant experience, or a high school diploma with 3+ years of related experience

• Strong ability to perform under pressure and manage time effectively

• Experience with EMS or a web-based conference room scheduling platform

• CTS Certification

• Crestron, AMX, or Extron certifications

• Experience with DSP programming (BIAMP, QSC)

If you are passionate about delivering exceptional AV experiences and thrive in an environment where no two days are the same, we want to hear from you.
Let’s create exceptional meeting and collaboration experiences together.