BDC/Call Center Representive

Job Description

Job Description

Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)

Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments , scheduling appointments, and managing internet leads.

The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

• Answer inbound calls for sales and service inquiries in a professional and friendly manner
• Schedule and confirm appointments for sales consultations and service visits
• Respond to internet leads (email, website, third-party platforms) promptly and effectively
• Make outbound follow-up calls to customers regarding:
  • Missed appointments
  • Service reminders
  • Sales opportunities
• Accurately log all customer interactions in the CRM system
• Provide basic information on vehicles, services, pricing, and availability
• Work closely with sales and service teams to ensure a smooth customer experience
• Meet or exceed daily, weekly, and monthly performance goals

• Previous call center, BDC, or customer service experience preferred
• Automotive dealership experience is a plus (but not required)
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, CRM systems, and phone systems
• Positive attitude with a customer-first mindset
• Reliable and punctual

• Competitive hourly pay + performance bonuses
• Paid training
• Health, dental, and vision insurance (if applicable)
• Paid time off (Vacation and Sick Leave)
• Opportunities for growth within the dealership
• 401K plus match

• Full-time position
• Must be available to work flexible hours, including some evenings and weekends

Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.

Apply today to start your career in the automotive industry!