Deputy Tax Collector

: Please apply by March 22, 2024 This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Follow Your Calling, Find Your Career The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The Office of the Tax Collector is committed to providing a positive taxpayer experience by educating, assisting, and serving more than 1 million county and municipal residents. Our tax collections employees are trained in the latest collections policies and procedures to ensure consistency and compliance in collections. We are a team dedicated to serving the community with integrity and respect. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate. POSITION SUMMARY This position, under general supervision, is responsible for collecting property tax levies for assigned municipalities, special districts, and the county through the enforcement of applicable statutes as identified in the Revenue Laws of North Carolina. ESSENTIAL FUNCTIONS

• Enforce payment of delinquent taxes, whether individual or business-related, by means of garnishments, levies, debt set-offs, seizures, consults with lien holders, payment arrangements, and field visits.
• Approve and/or deny payments on bills under legal status.
• Research taxpayer bills and accounts for tax history pertaining to business property, personal property, business taxes and real estate.
• Regularly updated case notes to document interactions with taxpayers and others associated with collecting the debt.
• Provide timely and efficient customer service.
• Establish documentation on each account and bill as needed, flag cases appropriately in the system to ensure correct coding and proper collection activities.
• Prepare, complete, and analyze reports as needed to determine collection actions needed.
• Receive and receipt payments collected in the field, adhering to the County and departmental money handling policies.
• Perform quality assurance and/or testing on departmental mailings, information system enhancements, websites and other communication tools.
• Achieve or surpass all collection goals.

MINIMUM QUALIFICATIONS Experience: Minimum of two years of collections and/or accounting experience Education: Associate degree in a related field Combination of relevant education and relevant experience accepted: Yes LICENSES AND CERTIFICATIONS

• May require a valid North Carolina or South Carolina Driver's License.
• Must obtain and maintain a valid Mecklenburg County Operator's Permit.
• Annual Motor Vehicle Record (MVR) check required.
• Must obtain Deputy Tax Collector Certification within three years of hire.

PREFERRED QUALIFICATIONS Experience researching and enforcing collection methods KNOWLEDGE, SKILLS AND ABILITIES Knowledge of

• North Carolina tax general statutes.
• Judicial process and all applicable state, local and federal laws.
• General bankruptcy procedures and process.
• Customer Service
• Communication
• General accounting procedures and collection techniques.

Skills

• Active listening skills; listening for understanding.
• Communication skills that foster mutual understanding.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions,
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems,
• Talking to others to convey information effectively; effective written communication,
• Effective presentation and problem-solving,
• Excellent interpersonal skills.
• Ability to inspire delinquent taxpayers to resolve debt.
• Willingness and ability to take enforcement actions as required.

Abilities

• Communicate: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
• Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

COMPUTER SKILLS

• Intermediate proficiency in various applicable computer programs including Microsoft Office Suite.
• Ability to learn and efficiently utilize proprietary tax, imaging, and other software utilized for the job.

REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the at any time. Designated positions may be required to assist in emergency and/or disaster situations.