Sales Support/Logistics Coordinator

Accentuate Staffing is currently recruiting for a Sales Support/Logistics Coordinator for global medical device company in Morrisville. This position will be hybrid once the employee is fully trained. The Sales Support/Logistics Coordinator will handle incoming orders, potential sales and order related questions, and prioritization of order fulfillment. This position coordinates with Accounting, Purchasing, Production, Shipping, and Sales to provide product and information to our customers on a timely basis.

Responsibilities:

• Responsible for inbound and outbound customer inquiries via phone and email in a professional manner.
• Deliver a high level of customer satisfaction through proactive follow-up, clear communication, and transparency.
• Communicate with customers regarding order status, committed ship dates, fulfillment delays, billing issues, returns, credit, or payment resolutions.
• Process customer orders, returns, credits, updates/ changes in accordance with company policies.
• Ensure accuracy and completeness of customer order, and delivery data via the ERP and CRM Systems.
• Resolve customer issues related to order delays, shipping, billing, and product information.
• Document all customer interactions, communications, and resolutions through the CRM system.
• Process customer complaints and follow-up actions
• Track issues from start to resolution.
• Create and maintain customer accounts and order records via the ERP system.
• Maintain relationships with key customer accounts.
• Collaborate cross-functionally with Sales, Operations, Finance, and Quality to address customer needs and escalations.
• Coordinate closely with Operations and other departments to support order prioritization and ensure customer ship date commitments are met and escalations reviewed.
• Adhere to service standards, documentation requirements, and internal controls.
• Maintain and be up to date with business policies, procedures, and quality standards.
• Participate in training, team meetings, and continuous improvement initiatives.
• Help identify recurring issues, trends, or process improvement opportunities to support the CSR team and customers.

Requirements:

• Preferred bachelor’s degree in business administration or related field or a minimum of two years’ experience in customer service, account management, or sales administration.
• Experience in Sales Force case management and order entry strongly preferred.
• Must be proficient in computer skills navigating multiple applications.
• Comfortable speaking with customers and navigating ERM systems.
• Proficient in Microsoft suite apps.
• Detail oriented and driven.
• Customer Service focused.