NGL K12 Multilingual Learner Content Specialist, NYC (Remote)

Position Overview

The Multilingual Learner Content Specialist will be part of a small team responsible for expanding National Geographic Learning’s market share in the U.S. K‑12 sector. The core focus of this role is to support the entire sales cycle with an emphasis on onboarding, post‑sale support, and ensuring continued customer success and renewal of product adoption.

What you’ll do

• Collaborate with the Content Specialist team to develop and implement strategies for increasing National Geographic Learning ELT market share in U.S. K‑12 schools.
• Ensure customer success by creating and delivering training materials and partnering closely with the Secondary Customer Success team to keep them updated on products and platforms.
• Participate in or lead customer meetings alongside the assigned Secondary educational sales consultant to identify needs, help close new business, and retain existing business.
• Deliver impactful presentations to districts to secure new adoptions.
• Partner with product teams to align product plans and U.S. marketing initiatives for market success.
• Identify opportunities to involve other team members either within the ELT organization or the K‑12 team as appropriate.

Skills you will need

• Minimum of three to five years of relevant experience, preferably in publishing or educational fields.
• Exceptional presentation skills.
• Proven major account sales ability with a strong record of significant sales growth.
• Evidence of strong customer orientation and the ability to build effective customer relationships.
• Track record of working independently and in teams.
• Initiative, flexibility, and attention to detail.
• Excellent written communication, presentation, and social skills.
• Knowledge of commonly used desktop tools such as Word, Excel, PowerPoint, and Microsoft Outlook.
• Ability to travel 50–60% of the time.

Preferred

• Experience in ESL/ELT.
• Experience in U.S. K‑12 markets.

Cengage is committed to working with broad talent pools and considers applicants regardless of any classification protected by applicable federal, state, provincial or local laws. We also provide reasonable accommodations for qualified individuals with disabilities during the application process.