Director of Operations
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Own and continuously evolve operational strategy for Residential operations, aligning
- execution with company growth goals and financial targets.
- Translate high-level business objectives into scalable operational plans, SOPs, and
- execution frameworks.
- Serve as a strategic operational partner to the General Manager of Residential, providing insight, recommendations, and data-driven decision support.
- Team Performance & People Leadership
- Lead and develop the operations team, fostering accountability, ownership, and high
- performance across all operational functions.
- Drive full-team performance through clear expectations, KPIs, scorecards, and regular performance reviews.
- Partner with HR to:
- Develop and refine job descriptions, career paths, and succession plans
- Lead hiring strategies and onboarding for operational roles
- Establish performance evaluation frameworks and development plans
- Build a culture of operational excellence, continuous improvement, and collaboration across teams.
- Own end-to-end operational processes across the residential project lifecycle, identifying gaps, inefficiencies, and opportunities for improvement.
- Design, implement, and refine scalable SOPs to support:
- New products and services
- New utilities, AHJs, and geographic territories
- Increasing project volume and organizational complexity
- Partner with systems owners to optimize CRM, project management, analytics, and internal tooling to improve visibility and execution.
- Champion automation, standardization, and best practices to reduce friction and improve cycle times.
- Act as the operational liaison between Sales, Marketing, Purchasing, Finance, Field Operations.
- Ensure operational readiness for sales initiatives, new offerings, and marketing
- campaigns.
- Collaborate with Finance on budgeting, forecasting, margin tracking, and cost-control initiatives.
- Ensure consistent communication and alignment between departments to prevent handoff breakdowns and customer impact.
- Partner with Finance and leadership to review budgets, forecasts, and operational financial performance.
- Identify opportunities to improve margins through process optimization, scheduling efficiency, vendor alignment, and resource utilization.
- Ensure operational decisions are data-driven and aligned with long-term business sustainability.
- Oversee client support services and escalation paths to ensure a consistent, high-quality customer experience.
- Proactively identify operational risks and implement mitigation strategies before they impact customers or performance.
- Support post-launch or corrective action initiatives tied to performance, quality, or customer satisfaction.
- Bachelor’s degree or equivalent experience
- 4–10 years in operations leadership preferred
- Strong analytical, problem-solving, and communication abilities.
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