Program Manager
- Competitive compensation plus annual bonus
- Flexible work schedule, currently hybrid because of global pandemic
- Medical, dental, vision, life insurance and pet insurance
- Flexible Spending Accounts
- Employee assistance program and Health wellness programs
- 401(k) immediately with a competitive match.
- Several paid holidays and paid time off that includes personal, sick and vacation time.
- Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
- Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
- Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
- Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
- Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
- Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues.
- Such as the NCNR and/RAM process
- Guarantee parts are ordered timely to insure on-time delivery.
- Drive process improvements within assigned customer base.
- Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
- May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
- Ensure prompt payment on invoicing for assigned customer base.
- Own execution of deflationary effort for assigned customer base, if needed.
- Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
- Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
- In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
- Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager.
Recommended Jobs
Cook
Cook We are seeking a reliable and skilled Cook to support the operation of our culinary department in a senior living community. The Cook prepares meals, maintains kitchen and dining cleanliness, a…
Pediatric Virtual Speech Therapy in NC
Job Description Job Description Master's degree in Speech-Language Pathology, active SLP license and 1+ year of Speech-Language Pathology experience required. Applicants who do not meet these qua…
Food Champion
As a Food Champion, you will be responsible for: Using the correct tools to prepare, build and present perfect food Serving food that meets our quality standards Maintain a clean, neat and w…
Cook
Hungry for a Great Career? At Zaxby’s, we’re more than just a place to eat. For our guests, it’s a place to have fun, connect with friends, and enjoy great food. For our team members, Zaxby’s is fami…
Power BI Tech Lead
Migration experience is must We are seeking a dynamic Reporting Lead with a unique blend of functional leadership and technical expertise in Power BI to drive the unification and modernization of …
Investigator I
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you someone who thrives on uncovering the truth and ensuri…
Director, Food and Nutrition Services
Job Description Job Description Sampson Regional Medical Center is seeking a Director for Food & Nutrition Services. Description: The Director of Food & Nutrition Services plans, directs…
Data Scientist
*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Global Support and Development is seeking to hire a Data Scientist within our Progr…
Pest Control Service Technician
Job Description Job Description Pest Control Service Technician Job description: Hello future team member, We're looking to hire one additional Pest Control Service Technician with or …