Bilingual Receptionist

Bilingual Receptionist – Personal Injury
Location: Charlotte, NC (In Office) | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time

Speaks Law Firm is seeking a motivated and client-focused Bilingual Receptionist (Spanish/English) to join our Charlotte team. As the first point of contact, you will play a key role in creating a welcoming environment for clients and supporting the smooth operation of our office.

No phone calls or recruiter inquiries, please.

Responsibilities
Front Desk Support

• Greet clients and visitors with professionalism and compassion.
• Operate a multi-line phone system: answer calls, assist callers, relay accurate messages, and connect to appropriate contacts.
• Assist with scheduling and confirming appointments.
• Promptly direct outgoing/incoming mail, faxes, and deliveries to intended recipients.
• Maintain tidy and welcoming public spaces (lobby, meeting rooms, bathrooms, break areas).
• Prepare meeting rooms, documents, and arrange refreshments as needed.
• Support administrative needs: copying, scanning, faxing, emailing, and note taking.
• Meet with clients for notary services.
• Coordinate with staff as needed for client check execution and releases.

Client Communication & Coordination

• Maintain effective communication with clients, attorneys, and legal staff.
• Provide assistance and guidance in both Spanish and English, ensuring clarity and comfort for all visitors.
• Support the execution of all daily operations with urgency and attention to detail.

Qualifications
Required:

• High School Diploma or GED.
• Fluent in Spanish and English.
• 2+ years of customer service or front desk experience, preferably in a law firm.
• Excellent interpersonal and communication skills.
• Intermediate computer skills (Microsoft Office Suite).
• Strong organizational skills and attention to detail.
• Professional demeanor and appearance.
• A strong passion to help others and achieve best outcomes.

Preferred:

• Associate’s degree or higher.
• NC Notary Public (or willingness to obtain within six months).
• Familiarity with legal language and processes.

Why Join Speaks Law Firm?
At Speaks Law Firm, we believe in making a difference in our clients’ lives and fostering a supportive work environment. Our culture is guided by compassion, continuous learning, and commitment to serving others.

We offer:

• Competitive compensation ($15–$18/hour DOE & qualifications)
• Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
• Paid time off and parental leave
• Professional development and advancement opportunities
• Collaborative and growth-oriented team culture

About Us
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.

How to Apply
If you are a dedicated bilingual receptionist seeking meaningful work and professional growth, we’d love to hear from you. Please submit your resume and answer the questionnaire. If you meet the minimum qualifications, someone will reach out to you for next steps.