East Regional Director of Operations
- Deliver Results
- Deliver the AOP (annual operating plan)
- Deliver high level operations metrics for branches
- Drive decisions based on financials
- Serve as escalation point for branches
- Help local leaders develop solutions and solve complex challenges
- Help branches meet and maintain people plans and to adjust plans as needed
- Drive Engagement
- Help develop strategies to drive retention
- Ensure execution of engagement action planning
- Capital planning
- Develop capital planning and project work for all assigned branches
- Develop the team
- Train local operations directors
- Ensure other branch leaders are appropriately trained
- Identify high potential directors / managers / supervisors
- Implement developmental plans for leaders
- Serve as liaison with central teams (routing / transportation / IT etc.)
- Identify and roll out key projects
- Support technology implementation
- Identification and escalation of issues
- Collaborate with Commercial partners on all changes and projects
- Influence GMs to drive operational goals and expectations
- Back up when Operations Director is out
- Cover for Ops Director PTO
- Drive common processes between branches
- Develop and drive best practices
- Branch Visits
- Develop cadence
- Establish connections and relationships with GMs and Regional Directors
- Utilize a common visit check list and apply common standards
- Skills & Abilities
- Prior success at the Operations Director level or above.
- Experience in direct store delivery businesses.
- Experience with both pick to pallet and conveyer warehouse
- Proven leadership experience with the ability to develop and motivate a team.
- Ability to lead leaders at multiple sites.
- Excellent professional communication skills.
- Strong Word and Excel experience required; AS400 experience desired.
- Ability to manage competing demands and deal with frequent change, delays, or unexpected events.
- Ability to interact with all functional areas and organizational levels, often in stressful situations.
- Exceptional problem-solving skills.
- Strong negotiation, influencing and analytical skills.
- Years of Experience
- Overall business acumen with 8+ years of applicable experience; must have knowledge and experience managing office, warehouse, delivery and facility functions.
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