Insurance Customer Service Representative

Job Description

Job Description

Join Ted Wilder State Farm, a renowned insurance agency dedicated to providing exceptional customer service in Wake Forest, North Carolina. We pride ourselves on that!!

Our commitment to excellence and trusted reputation in the community make us the go-to agency for all insurance needs. We take pride in our personalized approach to every client, ensuring their satisfaction and peace of mind. As we continue to expand our team, we are looking for a Licensed Insurance Customer Service Representative who shares our values and passion for assisting clients effectively and empathetically. If you are looking for a rewarding career in insurance where you can make a difference, Ted Wilder State Farm welcomes you.

The base salary range is $35000 to $45000 based on experience. First year commissions are expected to average $2500 to $5000.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Casual Fridays

Coffee and snacks provided

Birthdays celebrated

Holiday party

Sam's Club membership

Major holidays off

Weekends off

Team Building activities

Paid Continuing Education

Weekly collaborative meetings

Community Engagement

Annual Car Show event

Warm welcoming environment

Developmental opportunities

Life Skills enhancement

Customer Assistance: Assist customers with policy inquiries, updates, and claim submissions.

Policy Management: Maintain accurate records of policy changes, renewals, and coverage options.

Claims Processing: Facilitate the claims process by gathering necessary information and guiding clients through each step.

Client Communication: Communicate with clients via phone, email, and in-person meetings to address their concerns and provide solutions.

Client Retention: Build rapport with clients to ensure their continued satisfaction and loyalty to Ted Wilder State Farm.

Team Collaboration: Collaborate with colleagues to provide seamless service and support to clients.

Licensing: Active North Carolina insurance license is a bonus, but NOT required!

Experience: Previous sales experience is NOT required

Customer Service Experience: Previous experience in customer service or insurance-related roles is advantageous.

Communication Skills: Strong verbal and written communication abilities.

Detail-Oriented: Ability to maintain accuracy and attention to detail in a fast-paced environment.

Professionalism: Demonstrated professionalism in dealing with clients and colleagues.