Director of Client Success

Company Description

Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.

Role Summary

We are seeking a mission-driven, results oriented Director of Client Success to lead the execution of high-priority initiatives for a defense sector client . In this role, you’ll help launch and operate a function that can rapidly identify needs, scout technologies, integrate solutions, and scale what works. This means building structure, workflows, and processes that overcome legacy constraints to ensure speed, precision, and measurable impact. You will be responsible for leading daily client engagements and navigating complex stakeholder relationships. Success in this role means navigating ambiguity, moving with urgency, and producing results that have a tangible mission impact.

This role requires exceptional program leadership skills, knowledge of DoD acquisition and contracting pathways, and the ability to translate complex operational requirements into actionable strategies and repeatable processes.

Salary range: $140,000 - $165,000 plus bi-annual bonuses

TS clearance is strongly preferred. Eligibility for clearance is required.

Key Responsibilities

Client Success

• Embed with senior-level military clients on client site, and/or on a military base in order to become a trusted partner
• Work closely with the Account Senior Director and with clients to bring in and integrate innovative, agile, and cutting-edge technologies into clients’ missions
• Translate strategic objectives into actionable plans, workflows, and performance metrics.
• Proactively and creatively mitigate any problems that arise
• Become deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders
• Anticipate client needs and proactively craft solutions; work with Dcode staff to do the same
• Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions
• Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and help scope new client engagements
• Analyze qualitative and quantitative data to help clients solve their toughest problems
• Proactively collect feedback from the client, review client concerns, and improve the client experience across the account

Contract Management

• Ensure Dcode is compliant with client contracts at all times
• Continuously monitor risks and propose solutions for fast resolution
• Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc.are implemented
• Monitor contract spending, deliverables, and burn rates
• Manage resourcing to ensure client outcomes are met

Skills and Experience

Required Skills and Experience

• 10+ years of relevant work experience, including leadership of government-facing contracts in acquisition, technology integration, or operational support.
• Proven experience managing government contracts (DoD preferred), with strong understanding of contracting mechanisms such as OTAs, CSOs, and IDIQs.
• Strong familiarity with technology scouting, evaluation, and integration into complex environments.
• Exceptional communication and stakeholder engagement skills, including the ability to brief senior leaders and produce decision-ready materials.
• Strong problem-solving skills, with the ability to operate in a fast-paced, evolving environment and deliver results under pressure.
• Understanding and comfort with agile project management.

You’ll Excel in This Role If You:

• Thrive in high-tempo, mission-driven environments.
• Can distill complex needs into focused, actionable initiatives.
• Balance strategic thinking with tactical execution.
• Proactively remove barriers and enable others to succeed.

We look for resilient hustlers:

Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story?

Equal Opportunity Statement

We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.