Senior Event Manager, CLT Convention Center

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Senior Event Manager is the primary liaison between the Charlotte Convention Center and clients from the initial booking of highly complex events through the conclusion of events.

Job Responsibilities

1. Essential Job Duties

• Manages events of significant complexity which consist but is not limited to large, citywide, and national events to ensure the execution of services which include public safety, cleanliness of facility, room set-up, power distribution, lighting, and air temperature.
• On-site Building Manager during events directly overseeing all departments and service contractors in relation to the Execution of the Event.
• Coordinates and manages scheduling of outside vendors and in-house contractors to include ShowPros event staffing, audio-visual companies, decorators, EMT, off-duty police officers, fire inspectors, any others who are needed to make events run smoothly.
• Acts as liaison between the client and fire marshal on review and approval of tradeshow plans.
• Exercises tact and courtesy in performing duties in achieving the common goal of customer satisfaction.
• Produces event agendas and develops contingency plans for complex events by scripting client event specifications and distributes agenda to appropriate departments for execution.
• Enforces event regulations and handles emergency situations.
• Acts as Director of Convention Services in Director’s absence.
• Meets deadlines with limited supervision.
• Creates & Revises detailed room diagrams for events and distributes to appropriate staff.
• Conducts pre-event meetings with clients to discuss the flow and overview of the event.
• Monitors event while it is occurring to ensure all activities are executed in a timely manner.
• Conducts site visits with clients prior to events to identify any areas of concern or adjust the itinerary if needed.
• Prepares post-event summaries, provides billing information, and critiques execution of event and general client service experience.
• Prepares reports for Risk Management in the event of patron accidents.
• Provides direction for other event managers as necessary.
• May perform other duties as required.

1. Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has no budgetary responsibilities.
• This job will have periodic access to confidential data including company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.

Supervisory Responsibility

• This job has no direct supervisory responsibilities.
• This job at times assumes the responsibility of center operations as MOD.

Knowledge and Skill Requirements

• Demonstrated ability to effectively interact with people of diverse backgrounds
• Service oriented style with professional presentation skills
• Entrepreneurial spirit
• Motivational leader
• Effective in providing exceptional customer service
• Ability to improve the bottom line
• Clear, concise written and verbal communication skills
• Excellent organizational, interpersonal, and administrative skills
• Creative and Innovative
• Keen eye for detail
• Excellent time management skills
• Passionate, Enthusiastic, Flexible, Energetic
• Project management experience
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to anticipate customer needs.
• Builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs.
• Obtain CMP or other approved Industry Related Certification.

Education and Experience

• Bachelor’s Degree (B. A.) or equivalent from four-year college or technical school; and five to six years related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; and Two-way radio.

Physical Demands

• The employee must regularly lift and /or move up to 10 pounds.
• Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.

Work Environment

• The noise level in the work environment is usually moderate.

Travel Required

• This job does not require travel.

What We Offer

• Education Reimbursement
• Comprehensive medical, dental, and vision coverage, plus other great benefits.
• 457 Plan
• NC Retirement System plan
• CRVA University
• Employee Assistance Programs
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.