Quality Specialist (Customer focus)

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Quality Manager

__

The work model for the role is: Onsite, Pinetops, NC

This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.

Your role and responsibilities
In the position of Quality Specialist you will act with Safety, Quality, Efficiency, and Productivity to ensure that products and systems meet stated requirements. Reporting to the Quality Manager you will investigate customer return issues, identify systemic and process-related failures, and drive corrective and preventive actions to ensure product quality and customer satisfaction.

You will be mainly accountable for:

• Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools (e.g., 5 Whys, Fishbone diagrams) to identify underlying causes and systemic failures.
• Collect and analyze return data to detect patterns, trends, and recurring defects; prepare comprehensive reports highlighting key drivers and actionable insights for management review.
• Collaborate with cross-functional teams (production, engineering, supply chain) to validate findings and implement corrective and preventive actions that effectively address root causes.
• Develop and maintain CAPA documentation ensuring compliance with Quality Management System (QMS) requirements; track implementation progress and verify effectiveness of corrective measures.
• Communicate findings and recommendations to stakeholders through clear presentations and reports, providing strategies for process improvements and risk mitigation.
• Monitor post-implementation performance to confirm sustained resolution of issues and contribute to continuous improvement initiatives aligned with ISO 9001 standards.

Qualifications for the role

• A bachelor's degree in a STEM field is preferred .
• One year experience in a quality role within a manufacturing environment is preferred.
• Knowledge of different methodologies of problem solving (RCA and CAPA) such as 5Y, 8D, 3A, etc. as well as FMEA, Control Plans, APQP, Lean, and Six Sigma methodologies.
• Proficient at Outlook, Word, Excel, PowerPoint, Familiar with SAP, Windchill, Gensuite, Relex Minitab or Power BI is preferred.
• Organized and able to manage multiple competing priorities.
• Certifications in Lean, Six Sigma, CQE, or CQA are a plus.
• Knowledge of SAP, Windchill, or Document Control systems are a plus.
• Experience working with different methodologies of RCA and CAPA.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] . Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit to learn more about the impact of our solutions across the globe.