Wheelchair Agent Supervisor

About the Role

Join Guardian Professional Services as a Wheelchair Services Supervisor , leading a team that assists passengers with mobility needs at RDU Airport.
This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

What You’ll Do

• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
• Coordinate shift coverage, scheduling, and daily assignments.
• Oversee airport wheelchair operations during weekends and other assigned shifts.
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
• Review incident reports and ensure all procedures are followed accurately.
• Maintain a professional, positive environment that reflects Guardian’s service standards.

What You Bring

• 5+ years of customer service experience (required).
• 2+ years in a supervisory or lead role (required).
• Airport experience strongly preferred.
• Valid Driver’s License preferred.
• Excellent communication, reliability, and problem-solving skills.

Why You’ll Love Working Here

• Paid training and opportunities for overtime.
• Health, vision, Dental, PTO, 401K benefits.
• Career growth path into Operations Management and Senior Supervisor roles .
• Make a meaningful impact daily by helping passengers travel safely and comfortably.
• Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment.

Job Type: Full-time
Pay: $14.00 per hour with earned gratuities and OT opportunities
Expected Hours: Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance