Repairs Coordinator

Description

Our client is looking for a Repairs Coordinator to support the Repairs Manager in delivering high-quality home repair services to Durham homeowners. This role ensures repair needs are accurately assessed, properly documented, and efficiently tracked while balancing available funding and project priorities.

As a key member of the program administration team, the Repairs Coordinator helps strengthen and implement a repair program that effectively serves homeowners, community partners, and internal stakeholders.

Serving as a primary point of contact for homeowners, the Repairs Coordinator guides clients throughout the entire repair cycle from receiving an approved application from Homeowner Services to project assessment, planning, execution, and final closeout.

Core Responsibilities & Duties:

• Conduct home repair assessments alongside the Repairs Manager to verify repair needs and define the scope of work.
• Enter, update, and maintain project data in the program’s tracking software.
• Communicate with homeowners regularly to provide updates and assist them through each step of the repair process.
• Document project progress by taking and organizing photos, capturing homeowner stories, and identifying the impact of the repair work.
• Participate in community events, information sessions, and outreach activities with the Homeowner Services and Repairs teams to increase program awareness in the Durham community.
• Provide on-site assistance for repair projects as needed.
• Work primarily from the office, with frequent travel to repair sites across Durham.

Requirements

Education:

• Associates degree preferred

Experience:

• At least 3 years of experience in a nonprofit, human services, construction, or related field.

Specific Skills:

• Strong organizational habits and the ability to manage multiple tasks with care and attention.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Excellent communication and people skills—you’re able to share information clearly and build trust with homeowners, team members, and partners.
• A valid driver’s license and reliable access to a vehicle for site visits.
• An energetic, collaborative professional who works well with diverse teams and community members.
• Someone who is flexible and comfortable in a dynamic, fast-paced, cross-functional environment.