Call Center Representative

Customer Service / Call Center Representative

Winterville, NC 28590 | Onsite

REQUIRED QUALIFICATIONS

• 2+ years of Customer Service experience

• 2+ years of Call Center experience

• Strong communication, decision-making, and time management skills

• Proficiency in Microsoft applications and ability to collaborate in a team environment

PREFERRED SKILLS

• Experience in debt recovery or financial services

• Knowledge of FDCPA and compliance protocols

COMPENSATION & SCHEDULE

• $15/hr; increases to $22/hr upon permanent hire
• Schedule: Shifts vary between 7AM–9PM with two days off weekly
• Up to 2 Saturdays/month & 1 Sunday/quarter required
• Mandatory overtime at month-end
• Temporary-to-Hire, W2
• Start Date: October 2025
• Job ID: 152034

ROLE IMPACT

This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.

KEY RESPONSIBILITIES

• Place or receive calls per management’s priority to resolve delinquent accounts

• Meet established goals for daily calls, contact rates, and promises kept

• Negotiate payment arrangements based on customer financial assessment

• Navigate system screens and accurately relay and document account information

• Identify cause of delinquency and recommend resolution strategies

CORE TOOLS & SYSTEMS

• Microsoft Office Suite

• Call center software and collections platforms

• CRM/ticketing systems

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