Back to Jobs

Content Designer Senior Associate

hackajob
Wilmington, NC
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction. Shape customer experiences in Digital with your expertise in content design principles.

As a Content Design Senior Associate in Digital, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities

  • Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
  • Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
  • Manage stakeholder reviews, including legal; articulate content rationale and decisions with clarity.

Required Qualifications, Capabilities, And Skills

  • 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
  • Experience in creating content architectures, storytelling, and clear and concise writing.
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
  • Experience with iterative design techniques, incorporating user feedback for continuous improvement.
  • Proficient technical literacy in content platforms and understanding their impact on user experience.
  • Adaptive learner in new financial services products and offerings.
  • Excellent verbal and written communication skills.

Preferred Qualifications, Capabilities, And Skills

  • Familiarity with Microsoft 365 suite, Figma, and Atlassian tools.
  • Experience using LLM tools to drive efficiency in work.
  • Familiarity with Agile development processes.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Posted 2025-12-06

Recommended Jobs

Manager, Field Training

Zaxbys
Concord, NC

The Zaxby’s Support Center is looking for a Field Training Manager to join the Company Stores Operations team. The role of the Field Training Manager is to oversee, deliver, and implement training in…

View Details
Posted 2025-12-09

Head of Business Development

MAU Workforce Solutions
Charlotte, NC

MAU is hiring a Head of Business Development (Distribution Grid Applications) for our client in Charlotte, NC. As the Head of Business Development, you will lead the U.S. market expansion of Voltage …

View Details
Posted 2025-11-27

Principal Program Manager, Inventory Control

Oracle
Raleigh, NC

**Job Description** Oracle Cloud Infrastructure (OCI) continues to expand its global data center footprint, delivering some of the industry's largest and most complex builds. The Data Center Inventory…

View Details
Posted 2025-11-14

Asset Manager, Electrical & Mechanical

Eagle Creek Renewable Energy, LLC
Badin, NC

About the role: Eagle Creek Renewable Energy is seeking a motivated and detail-oriented professional to join our Asset Management team as an Asset Manager. This role is responsible for overseeing th…

View Details
Posted 2025-12-10

Land Development Manager

Taylor Morrison
Charlotte, NC

As a Land Development Manager working for Taylor Morrison you will be responsible to effectively and efficiently coordinate the development of company-owned property to achieve business plans and fina…

View Details
Posted 2025-08-19

Dermatopathology with Partnership in Charlotte, NC Area

Enterprise Medical Recruiting
North Carolina

We are currently scheduling interviews with a physician-owned single-specialty Dermatology practice located just north of Charlotte, NC adding an additional Dermatopathologist. Practice Features…

View Details
Posted 2025-10-14

Operator Associate I

Pactiv Evergreen
Kinston, NC

**Overview** **Machine Operator Associate |** Now Hiring **| Kinston,** **NC** **Compensation Includes:** + Starting Pay Rate of **$18.85-19.96/hour** depending on experience - **paid weekly** **Avail…

View Details
Posted 2025-12-10

Clinical Psychotherapist in Hendersonville, NC

Hendersonville Area Behavioral Health Practice
Hendersonville, NC

Are you a dedicated mental health professional seeking a fulfilling career without the administrative duties of private practice? TeamHealth offers an exceptional opportunity to provide psychotherapy…

View Details
Posted 2025-12-15

Dir Sales Support - MRI

Canon USA & Affiliates
Raleigh, NC

**Dir Sales Support - MRI - req1592** **OVERVIEW** The Director Sales Support serves as a national commercial leader tasked with driving revenue growth for the assigned modality. The incumbent monitor…

View Details
Posted 2025-12-02

Senior Data Engineer (Bank Tech)

Capital One
Wilmington, NC

Senior Data Engineer (Bank Tech) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative de…

View Details
Posted 2025-12-05