Patient Experience Coordinator
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- Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*
- Exhibits outstanding customer service with the patient as a number one priority
- Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
- Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
- Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
- Assures timely response to third party payers requests for additional information.
- Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
- Coordinates with other co-workers and offices to verify referrals and radiography.
- High school diploma (or equivalent) and prior experience working in a medical or dental office
- Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
- Demonstrated level of comfort with and ability to quickly learn new software programs and EMR
- Associates or Bachelor's degree in healthcare administration (or related field)
- 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
- Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
- Experience with financial counseling in a medical office
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