Back to Jobs

Senior Vice President, Service Delivery Operations

GXO Logistics, Inc.
High Point, NC
Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

As the Senior Vice President, Service Delivery Operations leader you will provide strategic vision and direction over all client implementations . This role is accountable for building, leading, and developing implementations team members, will implement best practices across all aspects of client implementations, represent GXOs delivery capabilities in business deals, and collaborate with the rest of our operations leadership team in overall regional initiatives. This position is a people manger role reporting to the Chief Operations Officer for Americas and APAC.

50%- 75% travel required, primarily within the US, however some global travel may be required.

Prefer candidates to be based in Dallas/Fort Worth TX, High Point NC, Charlotte NC, Atlanta GA.

Pay, Benefits And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Implementing a customer first approach throughout the organization and demonstrating the value of customer success through operations and account management.
  • Lead customer implementation approach by establishing objectives, key results, KPIs, customer metrics and other measurable scores that effectively gauge the health of implementations.
  • Build implementations play book to improve the efficiency and effectiveness of client go lives.
  • Lead large, complex, highly integrated programs from start up through start up and hyper care.
  • Work with Account Management team to outline customer lifecycles, setting the escalation process, channels and touchpoints and partnering with Account Management to work productively within these processes.
  • Measure, report and analyze outputs on the effectiveness of customer implementations.
  • Identify and solve complex, operational, and organizational problems leveraging the appropriate resources within or outside of client implementations, transitions or takeovers.
  • Become a trusted advisor to your team, customers, operations, and commercial teams.
  • Recruit, attract and onboard new implementation and site team members, helping them integrate3 with the team, and encouraging collaboration and learning within the group.
  • Be a respected leader in the company and industry. Establish strong collaborative culture with peers, functions, customers, and partners.

What you need to succeed at GXO:

At a minimum, you’ll need:

  • Bachelor’s degree in related field or equivalent work or military experience
  • 12 years of relevant operation, implementation, and/or customer success experience
  • Experience implementing 3PL Solutions across multiple industries
  • Experiencing working in a matrixed environment, managing large organizations with different teams
  • Enterprise and or Commercial experience
  • Demonstrated ability to build and manage a team of project management and implementation leaders

It’d be great if you also have:

  • MBA
  • Proven track record leading complex client implementations
  • Knowledge of advanced technologies and business processes within the 3PL industry

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Posted 2025-11-04

Recommended Jobs

Events Manager

TMT Youth Community Foundation
Raleigh, NC

Tmt Youth Community Foundation in Raleigh, NC is looking for one events manager to join our team. Our ideal candidate is self-driven, ambitious, and hard-working. Responsibilities Conducts short-…

View Details
Posted 2025-10-23

Production Team Member

CRH
Raleigh, NC

Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America.…

View Details
Posted 2025-10-23

Shipping and Receiving Associate

IntelliPro Group Inc.
North Carolina

  Job - Supply Chain Specialist Location: RTP, NC Duration: 6 Months pay rate: $21/hr Job Description: Under the direction of the Warehouse Supervisor, the Supply Chain Specialist is …

View Details
Posted 2025-09-16

Mobile Development Director

Kelaca
Raleigh, NC

Kelaca is partnering with a fast-scaling technology innovator based in Raleigh, NC to find a Mobile Development Director ready to lead at the intersection of enterprise software, heavy industry, …

View Details
Posted 2025-09-18

Detail Shop Manager

Window Cowboy LLC
Mooresville, NC

Detail Shop Manager – Luxury Auto Detailing Mooresville, NC Cowboy Coating – Premium Ceramic Coating & Paint Correction Cowboy Coating, a fast-growing luxury detailing shop in Mooresville,…

View Details
Posted 2025-09-22

Laundry Assistant

Jacksonville Health And Rehabilitation LLC
Wilson, NC

Working with us means being part of something special: A team that is passionate about making an impact on our patients’ lives each and every day. Unlike the typical hospital setting, our facility of…

View Details
Posted 2025-10-22

POS & AV Specialist - Spectrum Center

Compass Group
Charlotte, NC

  Position Title: POS & AV Specialist   We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000  and search requisition ID number 1462555 . The advertised …

View Details
Posted 2025-09-16

Inside Sales Coordinator

CoolSys
Wilmington, NC

Overview: CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored soluti…

View Details
Posted 2025-11-03

Laborer

Performance Sealing & Striping
Jacksonville, NC

MUST HAVE A VALID DRIVER'S LICENSE* WE OFFER BENEFITS AND PAID TIME OFF Local Jacksonville candidates only. Will work outside striping roads and highways. Performance Sealing & Striping, a Frontl…

View Details
Posted 2025-09-29

Production Team Partner - Mending Lead - UniFirst

UniFirst
Durham, NC

Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and driven Production Team Partner to join our UniFirst family. As a Mending Leader, you will be tasked with the daily supe…

View Details
Posted 2025-10-26