Sales Support Specialist

Job Description

Job Description

TITLE: Sales Support Specialist

LOCATION: Based in the Home Office in Raleigh, NC

REPORTS TO: Sales Accounting Manager

FLSA STATUS: Non-Exempt

SUMMARY: Will support Sales Specialists in day-to-day sales activities; work cooperatively with the team and other departments within the company; create and maintain positive relationships with customers, suppliers, and transportation; and maintain a positive, professional attitude and work environment.

RESPONSIBILITIES:

• Accounting duties include
  • Ownership of daily billing
  • Monitoring and collecting for accounts receivable
  • Monitoring and approval for accounts payable
  • Monitoring and settling of open troubles
• Managing freight invoices and working in the freight management system
• Completing adjustments, as needed
• Daily communication with customers, suppliers, and transportation
• Assisting the assigned Sales Specialists, as needed
• Managing purchase order, transfer entry, receiving, and invoicing
• Conducting the month end closing process for the assigned Sales Specialists

KNOWLEDGE / SKILLS / ABILITIES:

• Communicate positively through oral and written means
• Successfully function within a multi-task environment
• Accuracy and attention to detail
• Strong working knowledge of Microsoft Outlook, Word, Excel, and Teams

EDUCATION / EXPERIENCE:

• High School Diploma or GED required
• At least one year sales support experience or two or more years of customer service experience preferred
• Accounting / bookkeeping knowledge is preferred

WORK ENVIRONMENT:

• Dynamic and fast-paced office environment

TRAVEL: Occasional travel to seasonal locations

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally need to lift and / or move up to ten pounds
• Specific vision abilities required by this job include close vision and ability to adjust focus
• While performing the duties of this job, the employee regularly sits; uses hands to finger, handle, or feel; and talks or hears
• The employee may frequently reach with hands and arms
• The employee will stand and walk 50% - 75% of the time

CORE COMPETENCIES AND BEHAVIORS

Team Oriented

• Works cooperatively and collaboratively with others
• Is approachable and open to different opinions and feedback
• Earns the confidence, trust, and respect of others

Communication

• Communicates in an open and honest way
• Builds consensus – solicits input and discusses options with people affected before making decisions
• Keeps others informed, communicates expectations, and shares information
• Listens actively to external and internal customers, while understanding others’ views and needs

Values Driven

• Supports, promotes, and models the values of L&M (Service, Integrity, and Relationships)
• Balances entrepreneurial spirit with the needs of others and the vision of the company
• Shows a strong work ethic and commitment to L&M

Customer Focus

• Treats customers as business partners
• Listens actively to external and internal customers
• Constantly looks for better ways to service customers

Leading Others

• Provides direction, honest and timely feedback
• Effectively delegates to employees
• Meets with employees frequently to focus priorities, create, and discuss current and future projects and goals