Telecommunicator

Mecklenburg EMS Agency is seeking a Telecommunicator to work within our Central Medical Emergency Dispatch (CMED) center, answering, processing, and prioritizing emergency and non-emergency 911 calls. Join a team of EMS professionals dedicated to clinical excellence!

DUTIES AND RESPONSIBILITIES:

• Arrive for work on time, in uniform, well-rested and fit for duty
• Answer, process, and prioritize E911 and non-emergency calls from the public. Includes:
  • Using MPDS to process and prioritize EMS and Fire response requests
  • Using CAD map, Power Map and Primary Service Answering Point information (Phase II location) to accurately identify the locations of incidents.
  • When necessary and appropriate, use outside resources (Language Services, Poison Control, Nurse Line, etc.) to assist with calls processing and prioritization.
  • Establish phone patches as necessary
• Monitor EMS and Mecklenburg County Fire Units in the field via radio and CAD systems. Includes:
  • Relaying scene safety and pertinent patient information to field units responding
  • Establish and monitor radio patches for other agencies as needed.
  • Respond to mutual aid agencies as they respond, and manage those resources appropriately
• Maintain all certifications by attending all appropriate continuing education necessary

QUALIFICATIONS:

• High School diploma or general education degree (G.E.D); or equivalent combination of education and experience
• Current North Carolina Emergency Medical Dispatch and Emergency Medical Dispatch Certification preferred
• Prior experience as EMD/EFD/EMT/EMT-P/Fire Service preferred
• Must complete FEMA classes IS-100, IS-200, and IS-700
• Ability to type at least 40 WPM

This job description (telecommunicator) is classified as an “essential employee” (as defined by Mecklenburg EMS Agency) which requires the employee to report to duty in all types of natural or manmade situations; the employee must adhere to agency disaster work policy.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods, maintain hand and finger dexterity, view a computer screen for extended periods, listen to and comprehend instructions, sustain concentration for tasks requiring attention to detail, and occasionally reach, stoop, kneel, stand, walk, crouch or crawl. While performing the duties of this job, the employee may be required to lift or carry light objects, up to 25 pounds.

SALARY RANGE. $25.21eeeee/hr ; additional based on experience

Interested applicants must complete the online application and upload a resume by April 13th 2026 to be considered for the position.

If you have any further questions, please contact Ndidi Okafor at [email protected]