Scheduler/Customer Service Representative
Work Schedule: Position operates on an alternating weekly basis
- Monday to Friday (8:30a - 5:00p)
- Monday, Tuesday, Thursday, Friday, & Saturday (8:30a - 5:00p)
- Answer phone calls in a professional and timely manner.
- Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes.
- Triage heavy phone volume efficiently.
- Review and approve schedules weekly for billing and payroll.
- Serve as a liaison between caregiver staff, clients, families, and other back-office employees.
- Learn and utilize new software to document all activities in a shared database.
- Maintain composure and work effectively in a fast-paced environment.
- Demonstrate excellent customer service skills.
- Utilize strong critical thinking and problem-solving abilities.
- Be familiar with New Castle and Kent Counties for mapping locations.
- Perform other duties as assigned.
- High School Diploma or GED equivalent required.
- Associate's degree preferred.
- Previous experience as a scheduler in a medical-related field is advantageous.
- Proven track record of providing excellent customer service.
- Knowledge of medical terminology and coding is necessary.
- Strong problem-solving skills.
- Proficiency in data entry and computer skills, including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality.
- Ability to work independently with minimal supervision.
- Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.
Recommended Jobs
REVELxp - Director, Business Development
Apply Description ABOUT REVELXP REVELXP is a premier sports hospitality company . We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan…
Full Time Family Practice Job Hickory, NC
We are seeking a full-time family practice physician in the Hickory NC area located about 1 hour from Charlotte. ~ Highly competitive salary with a wRVU bonus structure and a two year salary guaran…
Analyst 2 - Records Management
Pay Rate: $28 - $32/Hour Overview: The eDiscovery Data Technician is responsible for collecting, analyzing, and archiving information. Additional responsibilities will include f…
Human Resources Business Partner (Onsite-Charlotte, NC)
About The Role We are seeking a dynamic Human Resources Business Partner (HRBP) to join our HR team. In this role, you’ll act as a strategic advisor to leaders in your assigned zone, aligning peop…
Dietary Aide
Job Description Job Description Description: Summit Place of Kings Mountain is seeking Dietary Aides to join their team! Shifts Details: Dietary Aide Mon-Fri ; every other weekend requir…
Assistant Superintendent
As an Assistant Project Superintendent, you will be integral to PC’s presence in the Charlotte, NC area while building some of the nation’s most complex water and wastewater projects. We offer a coll…
Locum Tenens Urology Job NC
Interested in this assignment? Or maybe you still haven't found what you're looking for? Contact one of our specialty-specific recruiters to get access to our vast network of open jobs - including som…
Rehab Director
Broad River Rehab is Growing!! Broad River Rehab has a GREAT, Full-Time opportunity for Director of Rehab! * $5,000 bonus is offered! Director of Rehab / Rehab Director - Fulltime 30+ Hrs/Week…
Office Support Professional
Requisition Number: 206024 Job Description Cintas is seeking an Office Support Professional to support numerous office functions. Responsibilities include accounts receivable, accounts payable…