Design & Sales Representative

Job Description

Job Description

Description:

Marsh Kitchen & Bath is seeking a Sales & Design Representative for its Wilmington showroom. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Triad, Charlotte, and Wilmington areas of North Carolina. As a member of the team, you will have the opportunity to help customers bring their dream kitchens, baths, and other living spaces to life.

Duties / Responsibilities:

• Provide exceptional customer service and follow-up to builder customers, homeowners, and internal peers.

• Execute the Marsh Kitchen & Bath Dream to Done sales process by greeting and gathering information from prospects, assessing needs, providing creative design concepts to meet needs, and presenting ideas in a compelling way.

• Prepare bids for new business, with an intense focus on sales acumen and recurring revenue streams with builder and remodeling customers.

• Generate design solutions and perspectives for customers using 2020 software.

• Bid materials from outside vendors, including countertops, hardware, glass, and accessories.

• Communicate effectively with customers, suppliers, and other design team members.

• Oversee the work of the Design Coordinator, ensuring accuracy in customer order documentation, scheduling, and communication.

• Accept personal ownership of customer satisfaction by resolving issues or inquiries.

• Perform other related duties as assigned by management.

To ensure success as a Sales & Design Representative, you should have:

• A creative, consultative, and customer-centric attitude.

• A sales-oriented mindset with the proven ability to prioritize, work quickly, and accurately, and produce & manage design projects within deadlines.

• Excellent interpersonal, communication, organizational, and problem-resolution skills.

• PC Literacy to include Outlook, Word, Excel, PowerPoint, and 20-20 Design V 13, construction knowledge & blueprint reading.

• Five or more years of sales, design/interior design, retail and/or kitchen and bath remodeling experience

• Extensive knowledge of kitchen and bath design and cabinetry specifications.

• One-year minimum of customer service in retail, interior design, kitchen and bath remodeling, or construction/builder environment.

• Willingness to accommodate after-hours & Saturday appointments for customers.

• Ability to learn and follow processes and procedures, including the proprietary Marsh X system.

Marsh Kitchen & Bath offers competitive compensation and benefits packages.

About Marsh Kitchen & Bath

Marsh Kitchen & Bath is the retail division of Marsh Furniture Company, operating four showrooms in North Carolina. Our showrooms are stocked with cabinets, but our end product is design and installation services that lead to beautiful and livable spaces.

As an independent, family-owned brand, we use outstanding talent, planning, project management, and communication to create a highly personal, well-designed, confidence inspiring experience for the customers we serve.

About Marsh Furniture Company

Marsh is a family-owned cabinetry manufacturer with a 117-year legacy of innovation, reliability, and service. We design and produce high-quality, handcrafted cabinetry that brings unique beauty and function to homes across the Eastern U.S. But even more importantly, we're proud to continue our tradition as a responsible employer, dedicated not only to our customer's satisfaction but also to that of our employees, their families, and our communities.

Marsh’s heritage as a family enterprise can’t help but find its way into our products. After all, the kitchen is where families gather, and we never forget that this is where our products live. Our devotion to family extends to those of our suppliers, our dealers, and, of course, our employees. Cabinetry is our specialty, but our relationships with others is what defines us. We invite you to become the newest member of our family.