Finance Customer Care Rep II

: What's a career like at BAE Systems? Remarkable! BAE Systems seeks a Finance Customer Care Representative to support our team in the Charlotte, NC Metro. This position does not offer relocation. The Customer Care Representative reports into the Finance Shared Services (FSS) Customer Care Supervisor. The Finance Customer Care department serves as the primary contact for employee's and vendor's service needs, questions or issues as they relate to Finance, Travel, Expense Management, Card Administration, and Accounts Payable. The Customer Care Representative is responsible for providing excellent, effective and prompt customer support to internal and external stakeholders for services provided within Enterprise Shared Services. The department supports routine to complex questions and requests which support the Enterprise Shared Services. Working as a team, Customer Care Representatives are the single point of contact for customers for an array of services. This includes responding to customer issues or questions, resolving problems in a timely manner, and performing administrative processes via phone, chat, and email. The position is responsible for answering inquiries, performing routine program administration, and managing routine data/records.

• Answers customer or vendor inquiries and accesses information from multiple sources using numerous computer programs. Fields and receives customer inquiries for basic to complex administrative issues and questions;
• Provides a high level of quality and comprehensive customer care services by collecting information from the customer or vendor, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically;
• Works as a team member performing various tasks across Accounts Payable, and Travel and Expense. Creates cases for handling and escalates cases to other provider groups, as needed;
• Creates relationships, partners and collaborates with peers, supervisors and higher-level service center personnel to answer more complex client questions.

Required Education, Experience, & Skills

• High School Diploma and 1 year work experience or equivalent experience;
• A college degree with no work experience considered;
• Hands-on experience with MS Office 2010 Applications, Microsoft Edge and Outlook;
• Excellent 'Written' and 'Verbal' communication skills a necessity;
• Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.);
• Must display empathy and positive interpersonal skills;
• Must demonstrate professionalism;
• Positive attitude with a ‘can do' and ‘will do' mentality;
• Must convey friendliness and responsibility to clients, employees and colleagues;
• Creative problem solver within a regulated environment;
• Results driven for the best customer care;
• Total commitment to clients;
• Ability to have fun in a team environment.

Preferred Education, Experience, & Skills

• 2 years of relevant experience;
• Customer Service experience, Microsoft Office suite, ServiceNow System;
• Bilingual - Fluency in English and Spanish (written and verbal);
• Professional skills and ability to work independently;
• Anticipate problems and respond accordingly;
• Articulate complex subject matter effectively based upon caller needs;
• Experience managing customers or clients;
• Familiarity with Accounts Payable and Travel and Expense;
• Case management systems and knowledge base systems required (Service Now);
• Enterprise-level financial systems;
• Expense Management System or Concur experience;
• Work history with financial systems including Oracle Financials or Deltek Cost Point;
• Experience in a finance shared service or call center environment preferred.

Pay Information Full-Time Salary Range: $36200 - $57900 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Our Commitment to Diversity, Equity, and Inclusion: At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.