Field Service Technician

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

We are looking for a Field Service Technician. This position will report into Wendell, NC but will be a remote, travel position - preferably based in the western part of the US.

You will perform troubleshooting and warranty repairs to Medium Voltage Equipment. Close communication with both Wendell associates and our Customer is critical to your success. You'll travel to execute the work detailed in the customer cases and associated field service events.

You'll work with customers in a professional manner, even in situations where the customer may be under significant pressure to resolve the issues at hand.

You’ll make an impact by:

Overall responsibility is to travel to customer site or Siemens location to successfully execute the planned scope of work within a timely manner. The travel can be anywhere in the US and may last for multiple days at a time.

• The scope will include activities that can be both mechanical and electrical in nature. Technical Resources are available to assist with needed implementation as required.
• You will provide a detailed, professional written field service report within 48 hours of each event.
• We utilize an Online Tool for proper time keeping, communication for each customer case as well as loading of reports and other pertinent information. This tool is called Salesforce.com and you'll be given training to ensure your familiarity.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Minimum of 2 years hands-on experience with Mechanical and Electrical Equipment
• Up to 100% travel (May require some International Travel as well)
• Professional communication skills - both verbally and in writing.
• Basic computing skills (Office, drawing interpretation, web based program use, etc.)
• A dedicated Team Player attitude and Self-motivated personality
• Committed to customer satisfaction
• Flexibility to respond to Emergency Service Requests as needed
• Knowledge of Industry Safety Practices

Preferred Qualifications:

• Experience with medium voltage or low voltage switchgear

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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