Park Performance Manager (CHARLOTTE)

Our team of Entertainment Team Leads work with performers, associates, and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining, and supporting teams on location. As an Entertainment leader, you will work to ensure departmental goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event/Festival programming, Technical/Production team, Costumes/Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader, your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily. 

Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. 

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations within the Entertainment department

• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas

• Promotes teamwork and creates a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating, & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within the Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned