Water Treatment Service Technician

Job Description

Job Description

Service Technician

At Purologix, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Purologix is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.

Objectives of this role:

Learning the water treatment industry to successfully install and maintain the installed equipment.

Basic understanding of programming a plus.

Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers

Provide customers with tools and training to successfully operate their equipment

Become an expert in identifying and diagnosing equipment issues

Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team

Resolve all customer complaints and repair or replace malfunctioning equipment

Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

Install equipment in customers’ homes or places of business and train customers to properly operate or service their new hardware

Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance

Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed

Provide regularly scheduled, ongoing equipment maintenance visits

Operate the company vehicle and provide schedule updates with tracking software

Follow company procedures and safety policies

Skills and qualifications

Ability to install equipment, diagnose problems, and make repairs

Plumbing skills a PLUS

Strong time-management skills and an ability to stick to a tight schedule

Excellent problem-solving skills with a knack for troubleshooting technical issues

Lifting, Bending and working in the weather required

Ability to collaborate with others and work well on a team

Enthusiasm for providing excellent customer service

Excellent communication skills

Pass a background and drug test

Valid driver’s license

Customer service background

Experience performing on-site maintenance with plumbing skills

Equal Opportunity Employer:

Purologix Water SERVICES is an Equal Opportunity/Affirmative Action employer and values diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.