Customer Service and Sales Representative

Job Description

Job Description

Drive sales. Solve problems. Build customer relationships.

$17/hr + Commission | Full-Time | In-Office - Greensboro, NC

At Terminix of the Triad , we don't just answer phones - we protect peace of mind. As a locally owned business with over 90 years of trusted service, we take pride in creating career opportunities that reward hard work and dedication. In this Customer Service & Sales Representative role, you'll support customers with scheduling and service needs - and just as importantly, you'll turn inquiries into sales and offer additional services that meet their needs.

What you'll do:

• Answer inbound calls from existing and new customers.
• Assist with scheduling, payments, and customer retention.
• Convert service inquiries into sales.
• Make outbound calls to follow up on proposals or confirm service.
• Provide price quotes, track proposals, and follow up with leads.
• Resolve customer issues and escalate as needed.
• Deliver great service with a problem-solving mindset.
• Hit individual sales targets and support team performance goals.

You'll thrive in this role if you:

• Have at least a year of experience in customer service or sales
• Love talking to people and solving problems
• Stay calm under pressure and enjoy a fast-paced workday
• Know your way around a computer and can multitask like a pro
• Have a sales mindset - confident, goal-driven, and persistent
• Are dependable, organized, and a team player

Schedule & availability:

• Full-time, 8-hour shifts scheduled between the hours of 7:30 AM - 5:30 PM
• Occasional Saturdays may be required

What We Offer:

• Competitive hourly rate: $17/hour + commission
• Health, dental, and vision insurance
• Paid time off and 401(k) with company match
• Free or discounted pest control services
• Paid training and internal advancement
• Incentives and recognition for performance
• Stable career with a locally owned company

Terminix of the Triad is a locally owned and operated business with over 90 years of experience in pest control, proudly serving the communities we live in. We're a family-run franchise of Terminix International - the largest pest control company in the world - and we believe in rewarding talent, drive, and a strong work ethic.

Terminix is committed to maintaining a work environment that is free of discrimination. In keeping with this commitment, we provide equal employment opportunities (EEO) to teammates and applicants for employment without regard to race; color; religion; sex (including sexual orientation and transgender status); pregnancy, childbirth, and related medical conditions; national origin; disability; age; medical condition; marital status; genetic information; citizenship status; military status; or any other class protected by federal, state, or local law. Discrimination based on any of these factors is unacceptable and will not be tolerated.