MGR, PATIENT SVCS - NOVANT HEALTH PRESBY - CHARLOT

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Morrison Healthcare  is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

We’re looking for a dynamic Patient Services Manager to lead our patient experience initiatives and operational excellence. This role is ideal for someone passionate about improving patient satisfaction and driving service quality across departments.

Key Responsibilities

• Champion patient satisfaction by implementing feedback-driven improvements.

• Oversee food service quality, including tray line operations, to ensure nutritional standards and patient preferences are met.

• Collaborate closely with the operations team to align services with patient needs.

• Manage departmental budgets and ensure cost-effective service delivery.

• Lead, train, and develop a team of Patient Ambassadors to deliver compassionate, high-touch care.

What We’re Looking For

• Proven experience in patient services or healthcare hospitality.

• Strong leadership and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Budget management and team development experience preferred.

• Join us in making a meaningful impact on patient care. Apply today or share with someone who’d be a great fit!

• Must have previous patient service experience

• Must have worked in a healthcare setting

• Must have experience driving patient satisfaction scores

• Must have experience overseeing tray line and rounding with patients, patient family members and clinical staff.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1458822

Morrison Healthcare

JENNIFER PULLUM

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