Commercial Quality Manager

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Learn more: jti.com

Please apply until 25th September

Commercial Quality Manager

Position purpose:

The Commercial Quality Operations Manager is responsible for the implementation of Market feedback framework, programs ensuring all JTG Markets information is supporting improvements for JTG products.
The incumbent is also responsible for the collection of information related to received market crisis information and quality incidents including the initial assessment, subsequent distribution to relevant QA teams and follow-up via CAPA process. Furthermore Shelf-Life extensions for FG will be conducted by the incumbent.

What will you do – responsibilities: ​​

• Commercial Quality framework and processes
  Implement framework and processes for Market activities in assigned regions/markets
  - Quality Management System
  - Feedback & Complaint Management
  - Serious Quality Incident / Product Recall

• Commercial Qualityrequirements and supports
  - Develop and improve QMS requirements for Market feedback activities based on identified priorities and in alignment with global QMS strategy
  - Support market activities by required training and knowledge sharing
  - Lead mock recall training in relevant markets
  - Manage annual GMP refresher training for relevant teams

• Commercial Quality validation
  Validate Market activities related to Consumer/customer feedback management in assigned market
  - Validate the effectiveness and adherance to the global QMS process
  - Identification of area for improvement of activities
  - Manage internal audits and continuous enhancements

• Commercial Quality analysis
  Perform consumer/customer feedback analysis to identify possible CAPAs
  - Analyze market feedback identifying trends and focuses for quality improvements
  - Manage QI/SQI
  - Analyze effectiveness of quality improvement activities
  - Oversee product withdrawal/recall from Markets

• Batch release and Shelf-Life Extension
  - Manage & improve US batch release process (process & system)
  - Manage & and improve Shelf-Life extension process for FG (process & systems)

• Reporting
  Consolidate relevant information with relevant teams/functions
  - Serious Quality Incidents
  - Global Corrective and Preventive actions for identified improvement needs

• Other
  - Manage various tasks and projects as they arise and upon manager’s request.

Who are we looking for – requirements:

• Scientific or technical university degree (e.g. chemical, physical, or environmental engineer; or food technology);
• Strong practical experience and excellent knowledge in quality assurance and quality management in development and mass production, preferably in the tobacco industry;
• Fluent in English (written and spoken), other languages considered as an advantage;
• Integrative personality with distinctive ability to communicate and to work in a team. Sovereignty when dealing with internal and external partners. Organizational skills, flexibility and creativity. Reliability and confidentiality. Comprehensive knowledge of data analysis techniques & statistics; profound project management skills; excellent PC skills (MS Office family) including experience in SAP R/3.

What We Offer

At JTI Liggett , we are proud to be recognized as a Top Employer and awarded the Global Equality Standards certificate, continuing our commitment to equal pay and equal opportunities.

Our culture is what makes JTI Liggett a fun and exciting environment to work in. We value integrity , trust , empowerment , and freedom – freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.

We ask for accountability , ownership , results , and collaboration.

And we care for our people's well-being- In addition to the salary, you might want to enjoy the following

• Annual Performance-based Bonus
• Employee Stock Purchase Plan
• Personal Development
• Medical/Dental & Vision Plan for employees & family members
• Life insurance
• Matching 401(K)
• Paid Time Off (PTO)
• Paid Family Leave up to 20 Weeks
• Short-Term & Long-Term Disability
• Education/Tuition Assistance
• Flexible Dress Code
• Hybrid Work Setup
• Snacks & Drinks
• Office Parties
• Volunteering Activities
• Employee Assistance Program- counselling, for employees & family members

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.