Hotel General Manager @ Residence Inn Uptown Charlotte

Job Description

Job Description

Description:

Residence Inn Uptown Charlotte

JOB TITLE: GENERAL MANAGER

REPORTS TO: REGIONAL DIRECTOR OF OPERATIONS

JOB TYPE: FULL TIME

Residence Inn Uptown Charlotte is seeking an experienced and hospitality-driven General Manager to lead our all-suite, extended-stay Marriott property located in the heart of Charlotte’s premier shopping and business district. We’re looking for a hands-on leader who understands the balance between long-term guest relationships, exceptional service delivery, and strong financial performance. The ideal candidate will bring a business-minded approach, a passion for guest satisfaction, and the ability to cultivate a positive, high-performing team culture.

What You’ll Do

1. Lead day-to-day operations of the Residence Inn Uptown Charlotte, ensuring alignment with Marriott brand standards and company operating procedures.
2. Drive performance across guest satisfaction, occupancy, extended-stay business mix, revenue management, and GOP targets.
3. Oversee department leaders and ensure all associates receive proper training, coaching, and developmental support.
4. Hire, develop, and retain high-quality team members while maintaining a positive and collaborative workplace.
5. Produce and analyze financial and operational reports, working closely with Corporate teams to ensure accuracy and accountability.
6. Partner with the Sales team to grow corporate, long-term stay, group, and relocation business within the Charlotte market.
7. Actively engage in outside sales calls and maintain strong relationships with nearby businesses, hospitals, retail partners, and local organizations.
8. Conduct regular property inspections to uphold top-tier cleanliness, maintenance, and safety standards expected of a Marriott extended-stay hotel.
9. Manage budgets, forecasts, labor controls, purchasing, inventory, and expenses with disciplined financial oversight.
10. Maintain compliance with Marriott brand requirements, local regulations, and employment laws.
11. Lead a strong service culture through daily communication, recognition, and consistent follow-through.
12. Serve as Manager on Duty when required and step into operational tasks to support the team when needed.

About Us:

Residence Inn Uptown Charlotte is an all-suite hotel designed for travelers who seek space, comfort, and the convenience of home. Located steps from the Bank of America Stadium and the heart of Uptown Charlotte, the hotel offers spacious suites, complimentary breakfast, evening social events, a fitness center, and thoughtful amenities tailored to extended-stay guests. We pride ourselves on providing warm, reliable service and building lasting relationships with our long-term business and leisure guests.

Perks & Benefits That Put You First:

1. Quality healthcare options to keep you feeling your best
2. Paid holidays & plenty of PTO—because balance matters
3. Exciting bonus opportunities for high performers
4. IRA eligibility to help you build your future

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.

About You:

1. 3–5+ years of General Manager experience within Marriott or another major hotel brand; extended-stay experience highly preferred.
2. Proven track record delivering strong financial results and outstanding guest satisfaction scores.
3. Ability to lead, motivate, and develop teams across all hotel departments.
4. Strong operational knowledge of suite-style hotels, housekeeping operations, and long-term guest needs.
5. Skilled in revenue management, budgeting, labor planning, and financial analysis.
6. Excellent communication, relationship-building, and problem-solving skills.
7. Proficiency with MS Office and Marriott systems such as MARSHA, Opera/CI, Micros, and applicable reporting tools.
8. A hands-on, visible leadership style; approachable, supportive, and dedicated to high service standards.
9. Hospitality degree is a plus.
10. A strong background in Food & Beverage is required as this hotel has a growing F&B program.