Family Support Manager

Job Description

Job Description

Salary: $55,000$60,000

Family Support Manager
Full-Time
Charlotte, NC | Hybrid

Our Mission
ourBRIDGE fosters the wellbeing, acculturation, and education of newly arrived refugee and immigrantchildren and their families.

Why Youll Love This Role
The Family Support Manager plays a key leadership role in strengthening refugee and immigrant families in Mecklenburg and Gaston counties. This position builds trusting relationships with families through Dari or Pashto, ensures access to essential services, and leads our family support programming with care, accountability, and cultural responsiveness.

If you speak Dari or Pashto, are passionate about community-centered work, thrive in relationship-based roles, and enjoy leading a small team while staying connected to families, this role offers meaningful impact and room to grow.

What We Offer
Inclusive, welcoming, and mission-driven workplace
Supportive and collaborative team environment
Ongoing professional development and growth opportunities
Generous paid time off plus 12 observed holidays
Flexible scheduling and hybrid work options
Employee Assistance Program for staff and household family members
Salary range: $55,000$60,000, based on experience and qualifications

This role is currently a full-time contracted position. The organization anticipates the possibility of transitioning the role to full-time exempt staff in July 2026, subject to funding.

What Youll Do
Family Outreach and Program Leadership
Conduct family assessments (quarterly or as needed) in Dari or Pashto to identify strengths, goals, and support needs
Connect families to community resources, including healthcare, education, housing, food, legalservices, and employment support
Refer students to the ourBRIDGE afterschool program
Plan and coordinate family workshops, trainings, and events in collaboration with lead staff andcommunity partners
Integrate family engagement with education, health, disability, nutrition, and social services
Maintain a comprehensive, up-to-date resource directory for families, staff, and community partners
Develop two practical guides for ORR-eligible families: one focused on navigating the school system andone on welcoming and acculturation
Support advocacy efforts related to language access and justice

Supervision and Team Collaboration
Supervise part-time Family Support Navigators who provide services in families first languages
Collaborate with lead staff and social work interns to strengthen program delivery
Support a positive, inclusive, and accountable team culture

Compliance, Data, and Evaluation
Track and document all services and referrals accurately

Use data to evaluate effectiveness and improve family engagement practices
Monitor family service budgets in coordination with leadership and finance staff
Prepare required reports and maintain ORR grant documentation
Draft and proofread correspondence and program reports

What Were Looking For
Required Qualifications

Bilingual fluency in Dari or Pashto
Bachelors degree in Social Work, Human Services, Family Services, Counseling, social or behavioral sciences, or a related field, or an equivalent combination of education and relevant experience
At least three years of experience in family support, human services, or community-based work
Experience working with culturally and linguistically diverse populations
Experience with child welfare and/or home visiting services
Strong verbal and written communication skills
Ability to use technology and data systems for documentation, reporting, and communication

Preferred Qualifications
Masters degree in Social Work, Human Services, Family Services, Counseling, or a related field
Two years of supervisory or management experience

Conditions of Employment
Ability to obtain CPR and First Aid certification after hire and maintain certification as required
Valid drivers license, reliable transportation, and current vehicle insurance
Ability to travel locally for home visits, meetings, trainings, and events
Ability to work occasional evenings or weekends
Ability to perform the physical requirements of the role, including lifting up to 30 lbs and working incommunity settings

Work Environment and Physical Requirements
Combination of onsite work, community-based home visits, and remote work
Ability to sit, walk, lift up to 30 lbs, use a computer for extended periods, and travel in varying weatherconditions

Hiring Process
The hiring process includes an initial 30-minute remote interview followed by an in-person meeting.

Equal Opportunity Employer
ourBRIDGE is committed to equal employment opportunity and does not discriminate on the basis of race,color, ethnicity, religion, sex, gender, gender identity or expression, sexual orientation, national origin,disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or any otherstatus protected by law.