Customer Service Agent
- Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
- Assist customers in troubleshooting and resolving product issues or service-related inquiries.
- Provide accurate product information and guidance to customers to facilitate their purchase decisions.
- Maintain customer records by updating account information and documenting interactions.
- Escalate complex issues to the appropriate departments while following up to ensure resolution.
- Identify trends in customer feedback and suggest improvements to enhance service delivery.
- High school diploma or equivalent; additional education or customer service training preferred.
- Proven experience in a customer service role or similar position.
- Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Strong problem-solving abilities and the capability to handle challenging situations with empathy.
- Familiarity with customer support software and tools is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
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