Director, Order Planning and Fulfillment (OPF)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

Order Planning and Fulfillment

• Lead the planning and operations forecasting of customer orders, ensuring timely and accurate order fulfillment.
• Communicate and hold contract manufacturers accountable for meeting cost, quality, and delivery performance targets through regular performance reviews, issue resolution, and continuous improvement initiatives.
• Collaborate with sales, inventory, procurement, and production teams to align on order demand and capacity.
• Develop and implement strategies for efficient order scheduling and prioritization.
• Monitor and track order status, identifying potential delays or issues and providing solutions to ensure on-time delivery.
• Drive transport of shipments across sites.

Team Leadership and Development

• Manage and develop a team of order fulfillment professionals, providing training, performance feedback, and career growth opportunities.
• Foster a collaborative and high-performance work environment.
• Set clear performance goals and KPIs for the team and ensure continuous improvement in order processing efficiency and accuracy.

Process Optimization and Improvement

• Identify opportunities for improving order fulfillment processes, reducing lead times, and increasing overall operational efficiency.
• Lead initiatives to improve inventory management and reduce stock-outs or overstock situations.
• Analyze order trends and data to identify and resolve recurring issues or bottlenecks in the fulfillment process.

Customer Relationship Management

• Ensure high levels of customer satisfaction by providing accurate order updates, resolving issues, and addressing customer inquiries in a timely manner.
• Work closely with customer service and sales teams to resolve any customer complaints or issues related to order fulfillment.
• Maintain strong relationships with key customers, ensuring expectations are met and exceeded.

Inventory Management

• Collaborate with inventory and warehouse teams to ensure optimal stock levels are maintained to meet order demands.
• Implement strategies to minimize inventory discrepancies and improve inventory accuracy.

Reporting and Analytics

• Prepare regular reports on order fulfillment metrics, including on-time delivery, order accuracy, and customer satisfaction.
• Analyze fulfillment data to identify trends, performance gaps, and areas for improvement.
• Provide leadership with actionable insights to drive better decision-making and operational improvements.

Collaboration and Communication

• Act as a liaison between multiple departments (sales, procurement, warehouse, customer service) to ensure alignment and smooth operation.
• Communicate regularly with vendors, suppliers, and logistics partners to ensure timely deliveries and resolve any issues.

Key Competencies:

• Strategic mindset
• Problem Solving / Analytical
• Materials Management
• Logistics
• Innovative thinking>&thumb;left>{
• Teamwork
• Customer Centric leadership
• Systems and Solutions

Key Relationships:

• External: Customers, Contract Manufacturers, Suppliers
• Internal: Sales, Operations, Enterprise Operations teams

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

• Bachelor Degree in Mechanical/Manufacturing/Industrial Engineering or Supply Chain from an accredited institution and a minimum fifteen (15) years of experience in the Operations or supply chain; minimum ten (10) years in a supervisory or management position
• Master’s Degree and/or MBA preferred.
• Must be proficient in Microsoft Project, Excel, Word, Power Point and ERP systems
• Time tested candidate with global experience or worked in large global organization with proven track record of performance

Additional Information:

Physical Demands

• Occasional exposure to shop and field elements
• Must be able to lift 25 pounds

Work Environment

• Office: Administrative - computer and telephone usage. Operation of basic office equipment and machinery, such as, fax machines, copiers and printers.
• Occasional exposure to shop and field elements at municipal and industrial water and wastewater facilities
• Must be able to lift up to 25lbs

Travel requirement:

• Domestic and International travel up to 40%

The estimated salary range for this position is $155,000 to $180,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology!