ServiceNow SPM Discovery Developer/ Architect

Role: ServiceNow Discovery/SACM Junior Architect

Location: Charlotte, NC. Onsite from Day1 for the Hybrid role.

Description:

Assist with solution design and provide technical recommendations for business solutions in the ServiceNow SACM/Discovery space

Expert in ServiceNow Discovery, especially Cloud discovery, CSDM/CDMB. Extensive Experience in Cloud Concepts, including hardware/software discovery.

Position : ServiceNow SPM Discovery Developer

Location: Charlotte, NC (Need Onsite day 1, hybrid 3 days from office) .

Job Description:

We are seeking a dedicated Discovery Developer specialized in ServiceNow SPM to join our team. The ideal candidate will have experience in researching, developing, and maintaining Discovery patterns within ServiceNow, focusing on streamlining service management and portfolio activities. This role requires expertise in pattern development, incident resolution, and working with diverse environments including Windows, Linux, and cloud platforms such as GCP and Azure.

Responsibilities:

• Research, troubleshoot, and resolve issues related to ServiceNow Discovery patterns within the SPM scope.
• Develop, update, and optimize Discovery patterns to support ServiceNow Service Portfolio Management activities.
• Handle incidents related to Discovery workflows, ensuring timely resolution.
• Collaborate with cross-functional teams to ensure accurate Service Mapping and Discovery processes.
• Maintain detailed documentation of discovery patterns, procedures, and solutions.
• Stay updated with best practices and new features related to ServiceNow Discovery and SPM.
• Implement pattern improvements to enhance data accuracy and discovery efficiency.

Requirements:

• Proven experience in ServiceNow Discovery Pattern Development, specifically within SPM contexts.
• Strong OS expertise in Windows and Linux environments.
• Proficiency in Regular Expressions (Regex) for pattern matching and data extraction.
• Knowledge of Cloud Concepts, including GCP and Azure.
• Active ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Effective communication skills to collaborate with technical and non-technical teams.

Preferred, but not required:

• Experience with ServiceNow Service Mapping and Service Portfolio Management.
• Familiarity with scripting languages (JavaScript, PowerShell, Bash).
• Exposure to hybrid cloud environments and integrations.
• Prior experience working within an IT service management (ITSM) or ITIL framework.