Director Enterprise Solutions, Utilities

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Title: Director, Enterprise Solutions - Utilities

Level: L5

Reports To: Vice President, Enterprise Solutions

Position Overview

The Director of Enterprise Solutions plays a pivotal leadership role in driving Xylem’s strategic engagement with its most critical enterprise accounts in the North American Utilities sector. This position is responsible for shaping high-impact partnerships that span across business segments, ensuring that innovative, customer-centric solutions align with clients’ long-term strategic objectives and serve as the primary Enterprise Utility account leader.

As a trusted advisor and relationship builder, the Director fosters deep client engagement, enabling sustained revenue growth and long-term value creation. Working cross-functionally, the role ensures alignment between client needs, solution development, and Xylem’s broader business goals contributing directly to enterprise-wide strategic initiatives and performance outcomes.

Key Responsibilities

Strategic Account Leadership

• Serve as the primary relationship owner for select Xylem’s top-tier enterprise utility accounts, cultivating executive-level trust and long-term client partnerships.
• Lead the development and execution of account strategies that align with customer priorities and Xylem’s business goals.
• Collaborate with enterprise vertical marketing and segment leadership to align on utility strategies, target setting and go to market approach.

Revenue & Growth Management

• Own revenue growth targets across designated enterprise accounts, driving pipeline development and strategic account expansion.
• Identify and capitalize on cross-sell and upsell opportunities that unlock new value and support sustained growth.

Enterprise Strategy & Execution

• Collaborate with segment and vertical marketing strategy cross-functional teams to co-create tailored solutions that address complex market and customer challenges and deliver measurable outcomes.
• Lead multi-year strategic planning and develop long-term growth plans for select utility enterprise accounts.

Contracting & Commercial Management

• Lead negotiations for strategic contracts and framework agreements, as required, securing commercially sound terms that strengthen long-term client relationships and reduce risk.

Internal & External Collaboration

• Act as the primary liaison between select utility clients and internal stakeholders to ensure aligned execution and delivery of enterprise solutions.
• Work closely with enterprise vertical marketing and segment commercial teams to deliver customer-driven innovations and market-relevant offerings.

Performance Management

• Define and track KPIs to evaluate enterprise account performance, providing clear visibility to senior leadership through dashboards and regular reporting.
• Monitor industry trends, competitive developments, and market dynamics to continuously evolve account strategies.

Enterprise Capability Building

• Partner with enterprise vertical marketing and key segment stakeholders to build the tools, processes, service models, and operational support needed to serve select utility clients effectively.

Ideal Candidate Profile

• Proven success managing complex, high-value accounts in a matrixed environment.
• Strong commercial tenacity, acumen and negotiation skills, with a history of delivering profitable revenue growth.
• Analytical and critical thinker with the ability to influence at the executive level.
• Skilled collaborator and communicator with experience leading cross-functional teams.

Qualifications

• Education & Experience: Bachelor’s degree with 10+ years of experience in account management, sales, or business development.
• Skills & Competencies: Strong understanding of the sales process, market analysis, exceptional communication and negotiation skills, strategic thinking, and proficiency in CRM software.
• Personal Attributes: Initiative-taking, strong critical thinking skills, ability to work independently and as part of a team, comfortable in a demanding environment.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation